[Hiring] Catastrophe Inside Adjuster @Allstate

Role Description

This job is responsible for investigating, negotiating, and settling moderately complex and occasionally complex claims involving the contents of a homeowner loss such as fire, water, or theft. The individual handles claims that typically require alternative housing during the restoration of the property. The individual handles claims virtually by leveraging technology tools and virtual resources to conduct a thorough analysis and evaluates damages, determines loss coverage, and authorizes payments.

• Spend your day handling claims virtually from home.
• Handle escalated, complex claims involving contents, structure supplements, and/or additional living expense (ALE) damages.
• Conduct thorough coverage investigations to ensure correct policy application.
• Collaborate virtually with onsite vendors via advanced video technology to assess damages and prepare contents estimates.
• Provide empathetic, customer-focused communication throughout the claims process.
• Negotiate settlements in accordance with company standards.
• Coordinate with structure adjusters for comprehensive claim handling.
• Use data and analytics to support decision-making.

This role involves taking care of customers in their times of need. As a result, you must be willing to work some weekend and extended hours if necessary.

Qualifications

• High School Diploma/GED (Bachelor’s degree preferred).
• 5+ years of property insurance claims handling experience.
• 2+ years of experience specifically related to Fire, Water, and Theft claims for Contents and Additional Living Expenses (ALE).
• Strong knowledge of all dwelling coverages, including UPP and ALE, with the ability to handle end-to-end claim processes—writing estimates, managing supplements, and finalizing claims.
• Familiar with working alongside Pilot adjusters and understand their workflow.
• Experience using Xactimate or similar estimating software for complex contents estimating.
• Ability to work Central Standard Time hours.
• Thrive in a fast-paced claims environment and are adaptable, organized, and detail-oriented.
• Demonstrate strong customer service skills with excellent written and verbal communication.
• Able to work independently from a home environment.
• Bilingual skills and/or prior military experience (a plus).
• Ideally possess comprehensive knowledge across all coverages.

Requirements

• Access to modem and internet connection required.
• Dedicated, distraction-free workspace in your home required.
• Remote employees are eligible for internet reimbursement (minimum speeds: 50 MBPS download / 5 MBPS upload).

Benefits

• Eligible for a $1,000 Licensing Sign-On Bonus if you possess applicable active licenses (e.g., Home Resident Property & Casualty License, DHS Florida or Texas License, Appraiser License).
• All licensing costs covered.
• One month of fully paid training plus up to an additional month of on-the-job training.
• Ongoing training opportunities for career growth.
• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement to help offset internet costs.