[Hiring] Senior Director, Self Pay Operations @Ventra Health, Inc.

Role Description

The Senior Director, Self Pay Operations is responsible for providing strategic direction, operational leadership, and overall performance of Ventra Health's Self Pay Center of Excellence. This position directs and governs the entire patient billing and collection process, including:

• Patient account management
• Billing operations
• Payment collections
• Patient communications
• Contact Center operations
• Revenue optimization

The Senior Director ensures end-to-end workflow excellence, operational efficiency, regulatory compliance, and measurable improvements in cash flow, aging analysis, and patient satisfaction across all Self Pay functions.

Qualifications

• Bachelor's degree in Healthcare Administration, Finance, Business Administration, or related field (Master's degree preferred)
• Minimum 7+ years of healthcare revenue cycle management experience
• Minimum 5+ years of progressive leadership experience managing billing, collections, or accounts receivable functions in healthcare settings
• Minimum 3+ years of direct people management and team leadership experience
• Certified Revenue Cycle Executive (CRCE), Certified Revenue Cycle Professional (CRCP), or Certified Healthcare Billing and Management Executive (CHBME) preferred
• Experience with hospital or facility-based physician billing models preferred

Requirements

• Advanced knowledge of end-to-end revenue cycle operations, particularly self-pay workflows
• Expertise in patient accounts receivable management, aging analysis, and cash flow optimization
• Strong understanding of billing regulations, state billing laws, and consumer protection regulations (FDCPA, TCPA)
• Strong financial acumen and ability to analyze complex financial data, aging reports, and performance metrics
• Advanced proficiency with data analysis and business intelligence tools (Excel, Power BI, Tableau, or similar)
• Experience with healthcare billing systems, EHR platforms, patient responsibility platforms, and collection management systems (Epic, Cerner, Athena, or similar)
• Understanding of healthcare compliance requirements (HIPAA, state billing regulations, payer guidelines)
• Exceptional leadership, communication, and interpersonal skills with ability to motivate and develop teams
• Ability to manage multiple priorities and stakeholder groups simultaneously
• Strong problem-solving skills and ability to drive continuous improvement initiatives and operational efficiency
• Strategic thinking with ability to balance short-term operational needs with long-term revenue optimization goals
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• Ability to read, understand, and apply state/federal laws, regulations, and policies
• Ability to communicate with diverse personalities in a tactful, mature, and professional manner
• Ability to remain flexible and work within a collaborative and fast-paced environment
• Strong oral, written, and interpersonal communication skills
• Strong time management and organizational skills
• Understand and comply with company policies and procedures

Benefits

• Base Compensation based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons
• Eligible for a discretionary incentive bonus in accordance with company policies