[Hiring] Casualty Claims Adjuster @Midwest Family Mutual Insurance Company

Role Description

We're looking for an experienced Property & Casualty General Liability Claims Adjuster to join our remote-first team. If you have a strong background investigating and resolving complex liability claims—and experience with construction liability claims—we'd love to hear from you.

This is a full-time, work-from-home position, providing employees with the flexibility and support to thrive remotely.

Join our team as a General Liability Claims Adjuster, where your expertise, problem-solving skills, and dedication to fair claim resolution will make a real impact. This role demands strong analytical abilities, sound judgment, and top-tier customer service to support agents and policyholders.

Key Responsibilities

• Investigate & Evaluate – Conduct in-depth claim investigations, gather recorded statements, and determine coverage.
• Reserve Management - Timely & Adequate reserving.
• Document Management – Maintain organized, professional claim files, reports, and communications.
• Negotiate & Resolve – Strategically negotiate settlements to achieve fair, timely resolutions.
• Stay Current – Keep up with evolving legal statutes, policy conditions, and industry trends.
• Navigate Technology – Operate seamlessly within a paperless Claims Management System.
• Engage in Legal Proceedings – Travel as needed for depositions, mediations, and trials.

Work Conditions

• Remote Work Environment – This position is primarily remote and requires a dedicated, professional home office workspace that provides a safe, secure, and distraction-limited work environment.
• Work Schedule – Standard 40-hour workweek with flexibility within established business hours. Core business hours are 8:00 a.m. – 5:00 p.m. CST. Due to the nature of claims operations, occasional early morning, evening, or extended hours may be necessary during periods of high claim volume, catastrophic events, or other business demands.
• High-Speed Internet – Reliable, high-speed internet service is required to support video conferencing, cloud-based applications, and efficient communication throughout the workday.
• Technology-Driven Environment – Frequent use of a computer, multiple monitors, keyboard, mouse, telephone, and virtual meeting platforms. Ability to accurately and efficiently use technology for extended periods is essential.
• Manual Dexterity – Requires fine motor skills and manual dexterity sufficient to operate a computer keyboard, mouse, telephone, and other standard office equipment with precision and accuracy.
• Visual Requirements – Frequent viewing of computer monitors, electronic documents, and claim files requiring close visual attention and the ability to distinguish details.
• Communication – Frequent verbal and written communication with policyholders, agents, attorneys, contractors, vendors, and internal business partners via phone, email, and virtual meetings.
• Work Schedule – Primarily sedentary work requiring prolonged periods of sitting while maintaining the ability to occasionally stand, walk, stretch, or move throughout the workday.
• Travel – Occasional travel may be required for claim investigations, training, meetings, or company events.

Qualifications

• 2+ years handling Commercial Liability claims, inclusive of litigation experience.
• Experience with construction liability claims a plus.
• Strong negotiation, analytical, and problem-solving skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Word and Excel.
• Highly organized with keen attention to detail.
• Ability to work independently in a fully remote setting.
• Experience with mediations, arbitrations, and settlement negotiations.
• Strong collaboration with legal counsel and claims teams.

Benefits

• Comprehensive Benefits Package – Enjoy competitive health, dental, and vision insurance.
• Retirement Planning – 401(k) with company match and a Defined Benefit Pension Plan to help secure your financial future.
• Work-Life Balance – Work from home with generous paid time off and company holidays.
• Professional Development – Opportunities for ongoing training and career growth, including education reimbursement.
• Wellness Support – Employee assistance programs and wellness initiatives.
• Technology Stipends – Support for home office setup and remote work tools.
• Autonomy & Flexibility – Thrive in a fully remote, supportive work culture.
• Growth & Development – Expand your skills in a dynamic claims environment.
• Impactful Work – Make a real difference by ensuring fair and timely claim resolutions.
• Innovative Culture – Be part of a company that values forward-thinking and continuous improvement.