[Hiring] Cash Register Administrator @Labcorp

Role Description

Labcorp’s Cash Register Support Team has an exciting opportunity for a Cash Register Administrator. This role can best be summarized as an all-inclusive, dedicated helpline for Phlebotomy with a patient-facing, internal cash collecting software application.

Labcorp is seeking a REMOTE Cash Register Administrator to join our team!

Work Schedule: Monday – Friday; 8:00am-5:00pm (Flexible- up to 10:00a start)

Job Responsibilities

• Collection and entry of necessary information for site setup of merchant ID numbers and bank account creation.
• Monitor throughout the process of merchant ID setup, notify Treasury of issues/delays and coordinate and install the cash register software with appropriate serial numbers, merchant ID numbers and user access.
• Setup access to DTS (Digital Deposit System).
• Troubleshoot and determine needed action for issues with the cash register, payment processing and/or deposit problems via telephone support incoming from PSC and IOP staff.
• Recreate needed deposit pickup requests.
• Work closely with Treasury, Corporate AR, Divisional IT, PSC Supervisors/Managers and Phlebotomy to coordinate resolution of banking/balancing issues.
• Review weekly divisional audit files from the cash sales process to ensure compliance with company policies, business procedures and internal controls.
• Report/investigate all missing funds.
• Resolve system issues from the daily/weekly exception report.
• Research exception items on LCBS, LCLS, and PEP cash register to identify issues.
• Determine the appropriate action to resolve, issue adjustments, request missed payment postings, correct system pricing issues with cash sales, and approve patient billing for reflex testing or balance billing to ensure patients are billed appropriate amounts.
• Work with appropriate departments to establish and maintain training materials and standard operating procedures for Patients Easy Pay and DTS functions.
• Recommend training opportunities to PSC Supervisor/Manager for end users.
• Work with Divisional IT to identify connectivity issues or equipment issues which impact the overall performance of patient easy pay.

Qualifications

• High School or GED equivalent plus 3 years of Healthcare Revenue Cycle Management or Labcorp IT Support experience.

Preferred Qualifications

• Bachelor’s degree with 5 or more years of Healthcare Revenue Cycle Management and IT Support experience.
• Remote software use and understanding.
• RCM Systems and IT Support experience.
• Network or Application Support.

Additional Job Standards

• Strong analytical and problem-solving skills.
• Ability to evaluate, recommend/fix application issues as well as develop processes needed to support application use.
• Excellent interpersonal, coaching, and communication skills needed, including the ability to communicate complex procedures clearly and concisely, both orally and in writing to phlebotomists, supervisors, managers, and divisional leadership.
• Excellent computer skills; extensive working experience with Excel, Word, Outlook, and Windows functionality as well as LCLS and LCBS.
• Prior experience with remote software use in a help desk environment beneficial.

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.