[Hiring] Case Manager @SpecialistMD LCP

Role Description

The Case Manager is a proactive team contributor responsible for coordinating the production order life cycle of medical experts and Life Care Plan deliverables. This role focuses on case coordination, quality assurance, and client success, while also supporting operational processes and workflow efficiency.

The ideal candidate brings not only strong case management experience, but also exposure to operational or managerial responsibilities such as overseeing workflows, improving processes, or supporting team coordination.

Key Responsibilities

• Operational & Process Support
  • Support the execution and continuous improvement of operational workflows related to case management and production processes.
  • Assist in managing and optimizing internal processes, including tracking performance, identifying bottlenecks, and supporting solutions.
  • Contribute to process standardization, documentation, and SOP adherence across the team.
  • Provide support in coordinating tasks or workflows across team members when needed.
  • Identify opportunities to improve efficiency, scalability, and overall service delivery.
• Production Order Lifecycle & Case Coordination
  • Coordinate medical expert and Life Care Plan production orders from intake through final deliverables.
  • Track case status, deadlines, documentation, and milestones across assigned cases.
  • Request, organize, and review medical records and legal documentation.
  • Proactively identify missing information, inconsistencies, or workflow gaps and support resolution.
• Client Success & Communication
  • Maintain proactive email communication and manage inbound and outbound case-related calls.
  • Provide clear, professional, and empathetic updates to law firm clients.
  • Support case-related escalations related to timelines, documentation, or deliverables.
  • Ensure a high standard of service aligned with Community Team and QEC expectations.
• Quality Assurance & Process Support
  • Review case files and deliverables for accuracy, completeness, and adherence to internal quality standards.
  • Follow established policies, workflows, and SOPs.
  • Contribute suggestions for policy refinement, workflow improvements, and quality initiatives.
• Cross-Functional Collaboration
  • Work closely with multidisciplinary medical professionals and internal operational teams.
  • Assist with case summaries and client correspondence as needed.

Qualifications

• Experience as a personal injury paralegal or in medical-legal case coordination preferred.
• Legal background preferred; formal licensure not required.
• Strong understanding of personal injury claims and trauma-related cases.
• 3+ years of experience in case coordination, client success, quality assurance, or operational support roles.
• Highly organized, detail-oriented, and proactive.
• Strong written and verbal communication skills.
• Comfortable supporting EST schedules with flexibility.
• Proficient with CRMs and case management systems (e.g., Zoho or similar).
• Proficient with Microsoft Office and data tools (Power BI experience preferred).
• Proficiency in additional languages is preferred.

Work Schedule & Employment Type

• 100% Remote – International Contractor.
• Part-time during onboarding and training, with the possibility to transition to full-time.
• Flexibility within a 5–7-day workweek, aligned with EST coverage needs.
• Pay range: $9 to $13 USD, based on experience, background, and interviews.