[Hiring] Cargo Claims Specialist @Lineage

Role Description

This position will address overage, shortage, and damage issues; research causes of OS&Ds analyze root causes; determine resolutions; and communicate findings to management. Ensures organization policies are being followed in accordance with Lineage policy, insurance coverage, legislation, and regulations.

• Capture data related to potential claims of overages, shortages, and damages of customer products and unexpected fees.
• Collect evidence related to the handling of cargo including documents, images, and verbal communication for use in the resolution of claims.
• Investigate product claims made by or on behalf of customers, shippers, and consignees.
• Maintain records of claims, associated documents, evidence, and dispositions.
• Work closely with logistics, warehouse operations, business partners, and customers to provide accurate timely information regarding freight overages, shortages, damages, etc. findings and determine appropriate dispositions.
• Take after-hours calls to assist operational groups, business partners, drivers and customers with issues related to product shipments and potential losses.
• Generate OS&D reports and data entry.
• Work with other departments to determine corrective measures to identify trends and mitigate future OS&Ds.
• Professional communication etiquette.
• Participate in proactive team efforts to achieve departmental and company goals.

Qualifications

• High School diploma or GED.
• 3 years perishable commodity OSD/cargo claims experience or the equivalent length of time in customer service within the transportation industry.
• Carmack Amendment knowledge is strongly preferred.
• Certified Claims Processor (CCP) preferred.
• Proficient computer skills required, including Microsoft Office Suite.
• Excellent interpersonal and communication skills with the ability to interact with all levels of the organization.
• Excellent problem-solving skills and attention to detail.
• Effective time management skills and the ability to self-prioritize workload.
• Able to handle fast paced environment with attention to detail.
• A strong work ethic and team mentality.

Requirements

• This position is a second-shift role, with regular working hours from 1:30 PM to 10:00 PM.
• On-call availability one weekend per month, covering both Saturday and Sunday.
• Candidates must be able to accommodate these scheduling requirements.

Benefits

• Safe, stable, reliable work environments.
• Medical, dental, and basic life and disability insurance benefits.
• 401k retirement plan.
• Paid time off.
• Annual bonus eligibility.
• A minimum of 7 holidays throughout the calendar year.