[Hiring] Care Coordination Staffing Scheduler/Coordinator @Mass General Brigham

Role Description

Responsible for managing and coordinating the scheduling of healthcare professionals to ensure adequate staffing levels in various healthcare settings. This role involves working closely with healthcare providers, staff members, and other departments to ensure patient care is delivered efficiently and effectively.

• Develops, maintains, and manages schedules for healthcare staff, including nurses, physicians, and support personnel, ensuring adequate staffing levels at all times, considering patient needs and staff availability.
• Serves as the primary point of contact for staff scheduling issues and inquiries by communicating schedule changes, updates, & requirements to staff and relevant departments.
• Ensures compliance with healthcare regulations, labor laws, and organizational policies.
• Addresses and resolves scheduling conflicts and issues promptly and efficiently and implements contingency plans for unexpected staffing shortages or changes.
• Utilizes scheduling software and tools to manage and optimize staff schedules.
• Provides support and guidance to staff regarding scheduling policies and practices.
• Facilitates communication between healthcare staff and management to address scheduling concerns.
• Maintains accurate and up-to-date records of staff schedules, hours worked, and other related documentation.

Qualifications

• High School Diploma or Equivalent required or Associate's Degree in Healthcare Administration preferred or Associate's Degree in Related Field of Study preferred.
• Customer service experience preferred.
• Microsoft Office Suite (Word, Excel, PowerPoint) experience is preferred.
• 5 years or more of experience in scheduling, administrative support, receptionist role, or customer service position required.

Requirements

• Strong leadership and team-building skills, with the ability to motivate and inspire others.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Proficiency in scheduling software and Microsoft Office Suite.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Ability to collect and analyze information and to devise and develop statistical analyses and reports.

Benefits

• Competitive base pay.
• Comprehensive benefits.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.