[Hiring] Business Validation Partner @Graebel Companies, Inc.

Role Description

This role is open to anyone based remotely in the United States.

The Business Validation Partner is responsible for validating the completeness, accuracy, and usability of client-specific configuration within the Luminate platform, including Case Management and Portal capabilities. This role serves as the business authority responsible for ensuring configured solutions support intended operational processes, client requirements, policy administration, and end-user experiences prior to go-live.

The Business Validation Partner collaborates closely with Configuration, Operations, Account Management, and Conversion teams to identify configuration gaps, assess business readiness, and ensure client conversions align with both client-specific requirements and Graebel platform standards. This role is responsible for executing business validation scenarios, documenting defects, and providing recommendations regarding conversion readiness and deployment decisions. The Business Validation Partner serves as a critical safeguard between platform configuration and production operations, helping ensure successful client transitions to Luminate.

This role is based on Graebel's business validation approach for client conversions, which focuses on validating real-world operational outcomes rather than traditional software testing.

Essential Duties and Responsibilities

• Business Validation & Conversion Readiness
  • Execute business validation activities for client-specific configuration in the Luminate ecosystem, including Case Management, portals, reporting, communications, workflows, integrations, imports, and other supporting platform capabilities.
  • Validate that configured solutions support intended operational processes, client policies, service delivery requirements, platform standards, and end-user experiences.
  • Perform end-to-end validation of business scenarios that reflect real-world usage by operations teams, clients, and transferees.
  • Evaluate configuration decisions through the lens of operational execution, client expectations, and intended business outcomes.
  • Assess readiness of client configurations for deployment and provide recommendations regarding conversion readiness, risks, and outstanding issues.
  • Validate correction of defects and configuration changes identified during business validation activities.
  • Support hypercare issue validation activities when configuration changes require formal business review prior to closure.
• Defect Identification & Resolution
  • Identify, document, and communicate configuration defects, process gaps, and business risks.
  • Partner with Conversion team members to ensure defects and issues are properly understood, prioritized, and resolved.
  • Retest corrected configuration and validate that issues have been fully addressed.
  • Track validation outcomes and provide visibility into open risks, defects, and readiness status.
• Governance & Continuous Improvement
  • Identify recurring configuration issues and recommend opportunities for process improvement, standardization, and increased quality.
  • Support the development, maintenance, and enhancement of business validation scenarios, documentation, and operating procedures.
  • Contribute to the ongoing maturity of Graebel's business validation and conversion readiness capabilities.
• Performs other related essential duties as assigned or requested.

Qualifications

• Exceptional attention to detail and strong analytical skills.
• Ability to work collaboratively with cross-functional teams.
• Strong communication skills, both written and verbal.
• Experience in business validation or quality assurance preferred.

Requirements

• Experience with Luminate platform or similar systems.
• Understanding of operational processes and client requirements.
• Ability to assess risks and provide actionable recommendations.

Benefits

• Competitive salary range of $90,000 to $100,000.
• Comprehensive health benefits.
• Opportunities for professional development.