[Hiring] Business Systems Analyst II @Golden 1 Talent Acquisition Team

Role Description

You are a collaborative and analytical professional who excels at translating business needs into effective technology solutions that drive operational excellence. You build strong partnerships across business and IT teams, leverage Agile practices to deliver value, and use your problem-solving expertise to improve systems, processes, and user experiences. Through clear communication and a customer-focused approach, you help ensure enterprise applications remain efficient, reliable, and aligned with organizational goals.

• Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes.
• Drives efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings.
• Provides high-quality analytical system solutions for key stakeholders.
• Identifies software functional gaps and opportunities for improvement.
• Collaborates with product owners to create product backlog by using Agile practices.
• Creates user stories with relevant acceptance criteria.
• Participates with the implementation of projects as technical subject matter expert from beginning to completion.
• Delivery Focus:
  • 5% Training and mentoring BSA I
  • 80% Project Support
  • 15% Department process improvement
• Participates in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective, and reviews.
• Supports Agile practices and encourages the improvement of service.
• Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, SharePoint, and other like tools.
• Provides Tier 2 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for all Enterprise-wide managed software solutions.
• Operations Focus:
  • 5% Training and mentoring BSA I
  • 55% Tickets and operational support requests
  • 40% Manage and support software upgrades
• Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management.
• Manages administrative functions such as, but not limited to customizations of forms, fields, reports and create saved searches, dashboards, workflows, role-based access management and reporting support.
• Effectively works to resolve business line application requests or reported issues through effective listening skills, positive action, information gathering and/or ticket escalation.
• Keeps application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear communication.
• Collaborates and coordinates with third-party service providers or other internal technical teams to address software needs-based solutions and production issues with implemented resolutions and consistent follow-up.
• Establishes and maintains strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve Enterprise-wide software solutions.
• Participates in on-call support for critical response to after hour application impairments or major outages as needed.

Qualifications

• Associate’s Degree in Information Technology, Project Management or Business Administration required
• Bachelor’s Degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred
• 5+ years in financial or health services, including technical business analysis, product development and process improvement required
• Experience working in an Agile environment or Azure eco system (DevOps) strongly preferred

Benefits

• Market-competitive and internally equitable total rewards compensation package
• Programs designed to attract, motivate, and retain employees
• Comprehensive compensation package
• Well-being and work-life balance
• Career development and growth
• Rewards and recognition
• Commitment to Diversity, Equity and Inclusion