[Hiring] Business Systems Analyst @USAble Life

Role Description

Performs systems analysis and provides support and guidance to end-users for company applications and administration systems. Acts as a liaison between internal business staff, IT technical teams and vendors to evaluate business needs and drive system solutions to support business strategies and objectives.

Essential Duties

• Follows an established requirements gathering process to identify requirements.
• Conducts thorough research and analysis to validate business needs, objectives and opportunities.
• Communicates requirements to the development teams through the use of specifications, statements of work, project plans, or other forms of documentation.
• Works closely with internal business staff, IT developers/architects/technical experts and system vendors to translate business requirements into IT-based solutions.
• Coordinates development work with system vendor and/or IT developers/architects/technical experts to ensure appropriate system configuration.
• Performs testing to ensure optimal system configuration and performance. Coordinates with developers, quality assurance teams, and users to test processes and ensure functionality and user acceptance.
• Provides support and guidance to end-users on company application functionality and capabilities.
• Performs root cause analysis of issues, identifies and recommends workable solutions to application and systems problems.
• Works with system vendors and/or IT technical team as needed to escalate and resolve complex issues, deliver system enhancements and support the application.
• Coordinates project activities including requirements gathering, configurations, testing, training and go live support. Maintains project files and provides status updates.
• Develops user documentation and training materials and may facilitate training on company applications and systems.
• Performs other related duties and responsibilities as assigned.

Qualifications

• Strong knowledge of all business system analysis tools, processes, methodologies and standards for business requirements information gathering, analysis and documentation.
• Understanding of application design and system configuration.
• Understanding of project management methodologies.
• Basic understanding of SQL for extracting and analyzing data and troubleshooting issues.
• Advanced problem-solving and analytical skills.
• Strong written and verbal communication skills, as well as meeting facilitation skills.
• Ability to effectively convey complex and detailed technical information.
• Excellent organizational skills and ability to work independently.
• Ability to develop skills in multiple technical environments and grasp business processes.
• Ability to build relationships and collaborate with internal partners and vendors.

Requirements

• Bachelor's Degree in related field or equivalent experience.
• 2-4 years’ programming, systems analysis, or business analysis experience, equivalent work experience and/or demonstrated competency.

Preferred Education and Experience

• Experience in Life and Health Insurance is strongly preferred.
• LOMA courses; Master’s degree.
• Experience with process mapping/process documentation.
• Proven analytical and problem-solving experience.
• Configuration experience with Enterprise applications.
• Vast knowledge of insurance.
• Programming or SQL Experience.

Benefits

• A culture that values employees and celebrates, empowers, and inspires a diverse workforce.
• Outstanding and affordable benefits package.
• PTO provided at date of hire.
• 11 paid holidays.
• 401(k) with up to 6% match; fully vested from day 1.
• Remote opportunities with company-provided equipment.
• Team-oriented, collaborative group of peers.
• Career advancement opportunities.
• Tuition Reimbursement.
• Employee Assistance Program.
• Inclusion Council and Employee Resource Groups.
• Recharge Days and Volunteer Time Off.

Pay Transparency

The anticipated pay for new hires entering as a BSA II is between $70,700 and $84,900. The full pay range is $70,700 to $99,000. The anticipated pay for new hires entering as a Sr. BSA is between $87,000 and $99,000. The full pay range is $87,000 to $131,000. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications, and company tenure & equity. In addition to base compensation, this role is eligible for an annual incentive plan based on company performance and individual performance.

Company Description

When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life is always ready. We are a diverse group of individuals working together to go the extra mile. Through our DEI initiatives, employees feel empowered to bring their talents and voice to our culture. Our passion for delivering the best products is matched only by our passion for our people. We are committed to making a meaningful difference in the lives of others which extends beyond our office walls. USAble Life has a long tradition of supporting our communities, and we’re proud of the fact that our employees share that commitment. We have been recognized as a “Best Places to Work” in Arkansas, Florida, and Hawaii. You’ll be rewarded with opportunities for personal and professional development and opportunities for advancement. This, coupled with our engaging culture and a comprehensive benefits package, ensures we are committed to our employees.