[Hiring] Business Systems Analyst @Hermanson Company

Role Description

Hermanson Company is a fast-growing specialty mechanical contractor building out an integrated, cloud-based, all-in-with-Microsoft platform to put information in people’s hands and time back in their day. Our Enterprise Solutions team runs the portfolio of initiatives that make that happen including D365 F&O enhancements, Power BI and Fabric reporting, integrating with Construction Technology solutions, and the business process changes that roll out with technology solutions.

This role owns the analysis behind continuous improvement of Hermanson capabilities – our people, processes, information, and solutions needed to stay ahead in today’s competitive environment. You will own workshops with business experts to discover how the work gets done today, assess what is working and what is not, then model the to-be blueprints for the future. From there, you carry the to-be business design through to the requirements document a developer can build from and a tester can verify.

Responsibilities

• Business engagement and discovery.
• Build working relationships with process owners and department leaders.
• Run interviews and workshops that reach past “this is how we’ve always done it” to the real constraints and priorities underneath.
• Process modeling and analysis.
• Document current-state processes with process maps, then quantify what is happening and what it costs us - handoffs, rework, manual touches, data re-entry.
• Design the to-be process collaboratively with the business so they own the solution.
• Solution definition.
• Conduct fit-gap analysis against D365 F&O and the broader Microsoft platform.
• Work with internal and partner technical experts to shape solutions around how the business operates.
• Know when the best path is configuration, customization, or rethinking/automating the process.
• Requirements and specifications.
• Write user stories with clear, testable acceptance criteria.
• Produce functional design documents, field-level data mappings, report specifications, and integration and security requirements.
• Test design and validation.
• Write test cases and scripts that cover the unhappy paths as well as the expected ones.
• Coordinate business testers through UAT, triage and retest defects, and own functional acceptance.
• Data and reporting definition.
• Define metrics and business rules precisely.
• Partner with developers to ensure reports can be trusted.
• Documentation, training, and adoption.
• Produce SOPs, job aids, and quick-reference material.
• Help deliver training so new processes stick.
• Continuous improvement.
• After deployment, measure whether the change delivered what was expected.

Qualifications

• Bachelor’s degree in business, information systems, engineering, or a related field - or equivalent experience.
• 4+ years as a business analyst or business systems analyst on enterprise application or process improvement work.
• Comfortable communicating with stakeholders at all levels of the organization.
• Prepared for working sessions, keeping them moving through disagreement.
• Business acumen - understanding how a company makes and loses money.
• Curiosity and initiative - chasing questions to where processes break.
• Process modeling capability - DFD, swim lane, or BPMN-style mapping.
• Written artifacts including process maps, user stories, functional specifications, and test cases.
• Data literacy - comfortable in Excel and able to read data models.

Preferred Qualifications

• Experience in construction, specialty trades, or another project-based business.
• Experience with D365 Finance & Operations or Microsoft Dynamics AX.
• Familiarity with the Microsoft stack around the ERP: Power BI, Power Platform, Fabric.
• Basic SQL or query-tool skills for validating data.
• CBAP, CCBA, PMI-PBA, Lean Six Sigma, or comparable certification.
• Practical use of AI tools in analysis, documentation, or testing work.
• Demonstrated delivery of AI solutions that are effective, scalable, and secure.

Salary

The salary range for this position is $105,000 to $140,000. (The compensation offered may vary depending on job-related knowledge, skills and experience).

Location and Work Arrangement

This position is fully remote and open to candidates anywhere in the United States. Occasional travel to Kent is expected, roughly once a year.

Benefits

• Competitive pay with bonus opportunities.
• Medical, prescription, dental & vision coverage with zero to low weekly premiums.
• 401(k) with discretionary company match.
• Generous paid time off (vacation, sick time, and paid holidays).
• Disability income protection.
• Life insurance for employees and eligible dependents.
• Optional added protection with critical illness and accident plans.
• Career growth & development opportunities.
• In-house training programs.
• Certificate & tuition reimbursement.
• Wellness program.
• Employee Assistance Program (EAP).

Our Interview Process

Our process includes several conversations - with the Enterprise Solutions lead, members of the team, and business stakeholders you would work with. One of these interviews will be a mock working session: a live exercise where you interview us about a messy process and model it.

Equal Opportunity Employer

Hermanson Co., LLC. is proud to be an Equal Opportunity Employer. Hermanson does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.