[Hiring] Business Systems Analyst @Harvard University

Role Description

Harvard Medical School Information Systems seeks a Business Systems Analyst professional skilled in leading requirements elicitation, journey mapping, business process redesign, and user-centered design. This position will support the Harvard Integrated Life Sciences (HILS) Administration and will design, develop, and implement solutions to streamline HILS operations and data collection processes.

The position will collaborate regularly with the HILS Director of Academic Administration and Education Staff to translate business needs into technology strategies and systems requirements. It will participate in the full software development lifecycle (SDLC) from project inception through ongoing production support, including data analysis, testing, and training.

The position will require experience with desktop, mobile, or web-based software applications and relational databases with a service delivery approach. Familiarity with Peoplesoft Campus Solutions and/or Oracle Business Intelligence Enterprise Suite and/or Oracle Analytics will be a plus.

The ideal candidate will be energized by solving problems in new and innovative ways, comfortable working in an ever-changing environment, and able to engage with stakeholders to identify minimal viable product for frequent delivery of new technology solutions.

Core Duties:

• Research, design, documentation, implementation, configuration, and validation of solutions to business needs.
• Collaborate with stakeholders to translate business needs into technology strategies, systems requirements, and scoping of IT projects.
• Lead definition of system requirements, gap analysis, user journey mapping, and identification of feasible alternative solutions that meet defined business objectives.
• Document and refine current state and future state system processes, design and review prototypes to meet key gaps and processes, and build support from technology stakeholders in solutions.
• Define Agile user stories that meet business requirements and application features, data conversion, systems integration, security, or customizations.
• Identify user story prioritization and sprint content collaboratively with the stakeholders and IT team to ensure effective delivery of IT projects.
• Assess business implications of technology applications and the impact on current and future business environment.
• Identify process, practice, or policy change recommendations based on input from stakeholders, comprehension of the subject area, and awareness of current or new system’s potential capabilities.
• Assist with change management to ensure that systems are understood and adopted by users.
• Develop training materials and work with change agents and trainers on training approach and delivery.
• Partner with HUIT, School officials, and internal IT to assess system integration opportunities.

Qualifications

• Minimum of two years’ post-secondary education or relevant work experience.
• Bachelor's degree preferred.
• 5+ years' experience in defining requirements for desktop, mobile, or web-based software applications and relational databases preferred.
• Familiarity with desktop, mobile, or web-based software applications and relational databases with a service delivery approach.
• Familiarity with Peoplesoft Campus Solutions and/or Oracle Business Intelligence Enterprise Suite and/or Oracle Analytics will be a plus.
• Demonstrated team performance delivering technology solutions with a service mindset approach.
• Familiarity with the agile methodology and experienced working with agile frameworks and tools.
• Strong analytical and critical thinking skills to solve complex issues.
• Strong ability to communicate both verbally and in writing with internal and external teams.
• Ability to prioritize and multitask, deadline and detail oriented.
• Troubleshooting skills, problem resolution, project management, and technology evaluation to meet business requirements.

Requirements

• Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred.

Benefits

• Generous paid time off including parental leave.
• Medical, dental, and vision health insurance coverage starting on day one.
• Retirement plans with university contributions.
• Wellbeing and mental health resources.
• Support for families and caregivers.
• Professional development opportunities including tuition assistance and reimbursement.
• Commuter benefits, discounts, and campus perks.