[Hiring] Business Systems Administrator @City of Durham

Role Description

Work, Serve, Thrive. With the City of Durham. Advance in your career while making a real difference in the community you serve.

Join one of the highest fiscally rated entities in the country. The City of Durham’s Finance Department promotes sound management and stewardship of taxpayer dollars by helping the City Council, City Manager, and City departments manage their financial resources and leading risk management administration and training. If sound fiscal management is what you’re about, join our team!

Devoted to providing technical support, administration, and maintenance/management of a department's technology systems and equipment, including:

• User/technical support
• Data/database management
• Data extraction/analysis

Primary responsibilities will include:

• Serving as the subject matter expert and technical lead
• Collaborating with the Business Systems Manager in post-Oracle Fusion ERP implementation responsibilities
• Troubleshooting issues and assisting end-users
• Providing recommendations for system configuration, data conversion, and reconciliation
• Training and documentation
• Reviewing data for accuracy and quality
• Researching, analyzing, and updating data
• Assessing business needs and configuring systems
• Responding to user requests and troubleshooting systems or network issues
• Writing reports and queries
• Administering servers or networks
• Installing and configuring updates
• Backing up data and configuring access

Qualifications

• Bachelor’s degree or equivalent in computer science, information technology, or directly related field
• Seven years of related professional information technology experience or equivalent combination of education and experience, which includes ERP systems, modules, and/or integrations, end-user support, report writing, and some project management experience

Requirements

• Performs complex analysis and provides technical leadership for a department's information systems
• Coordinates technology support and the design, installation, and modification of hardware, network, and software solutions
• Plans, assigns, and evaluates work; trains staff; manages and assigns projects
• Plans and implements process improvements; ensures operational efficiency, system integrity, and compliance with contracts and applicable regulations, standards, policies, and procedures
• Coordinates the preparation of, and prepares, maintains, reviews, and/or submits policy, operational, financial, and related reports, records, user guides manuals, contracts, agreements
• Manages procurement processes; researches and evaluates products, services, and processes
• Collaborates with Business Systems Manager, Department Management, City departments, and/or external agencies
• Providing software and hardware support primarily for the newly implemented Oracle Fusion ERP, and other applications and equipment used by the Finance Department
• Gathering and analyzing data; troubleshooting issues with functionality
• Creating, developing, and editing reports which may include use of SQL, FDI, OTBI, SmartView or other Oracle-related reporting tools
• Facilitating task team(s) for ongoing development and maintenance of systems within Finance
• Working directly with vendors to address complex system errors and/or issues
• Developing and facilitating training and documentation on Oracle Fusion applications specific to Finance

Company Description