[Hiring] Business Support Assistant @Emapta

Role Description

Support Australian Financial Services Through Expert Business Administration. Strong financial services teams depend on organized support that connects client needs, accurate documentation, and timely execution. The AU Business Support Assistant strengthens these foundations across mortgage administration, business operations, and social media. Enjoy permanent work from home, weekends off, and a long-term global career with Emapta, designed for top 1% talent seeking meaningful contributions, professional development, and lasting success.

Qualifications

• 3-5 years of experience as a Virtual Assistant, Business Support Assistant, Administrative Assistant, Executive Assistant, or in a similar role
• Previous experience supporting an Australian business or client highly preferred
• Background in Australian mortgage or loan administration highly desirable
• Basic understanding of Australian mortgage processes and terminology
• Practical experience with social media platforms and content posting
• Familiarity with Canva or similar content creation tools an advantage
• Proficiency in Microsoft Office/Microsoft 365 and/or Google Workspace
• Working knowledge of CRM software
• Strong administrative and documentation skills

Requirements

• Excellent written and verbal English communication skills
• Keen attention to detail and accuracy
• Effective organisational and time-management skills, including the ability to prioritise multiple functions and competing tasks
• Capacity to work independently with minimal supervision
• Adaptability and willingness to learn while handling varied tasks
• Proactive and resourceful approach to problem-solving
• Professionalism and discretion when handling confidential information

Responsibilities

• Provide day-to-day administrative and virtual assistance to support business operations.
• Manage emails, calendars, appointments, and general correspondence.
• Maintain accurate records, files, spreadsheets, and CRM information.
• Coordinate follow-ups, tasks, and other administrative requirements.
• Assist with research, reporting, and the preparation of business documents.
• Manage multiple priorities and meet deadlines.
• Provide administrative support throughout the Australian mortgage loan process, through to settlement where applicable.
• Assist with gathering, organising, and maintaining client documentation.
• Perform data entry and maintain accurate loan and client records.
• Assist with preparing and updating loan applications and supporting documentation.
• Liaise with brokers, clients, lenders, and other service providers as directed.
• Follow established processes and escalate discrepancies or issues when required.
• Assist with preparing, scheduling, and posting approved social media content.
• Support basic content formatting and editing using Canva or similar platforms.
• Maintain consistent branding and presentation across social media channels.
• Assist with monitoring basic engagement and maintaining content schedules.
• Provide flexible support across business functions as priorities change.
• Identify opportunities to improve administrative processes and workflows.
• Maintain confidentiality when handling client, financial, and business information.
• Perform other administrative and operational duties as assigned.

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Fixed weekends off
• Permanent WFH arrangement
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment