[Hiring] Business Support Analyst 3 @Georgia Department of Revenue

Role Description

The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

Under broad supervision, the SNAP Policy Specialist is responsible for:

• Developing, writing, revising, and disseminating policies and procedures for the Supplemental Nutrition Assistance Program (SNAP) using manual transmittals, email, and/or memorandums.
• Providing technical assistance and guidance to state, district, county office, and state vendor staff regarding the interpretation and implementation of SNAP program requirements.
• Communicating all State policy and procedures with our federal partners.
• Providing expert recommendations to the GA State Legislature, Community Partners, and other State programs on proposed SNAP regulations, policies, and procedures.
• Coordinating State and Federal SNAP Audits and Management Evaluation Review processes with State and Federal Agencies.
• Participating in formal management evaluation reviews of SNAP operations.
• Analyzing and interpreting program data and reports to identify problems and error trends and providing solutions for program operations.
• Tracking, monitoring, and managing statewide SNAP-funded contracts and state plans.
• Coordinating with the Training and Professional Development staff to develop training materials for SNAP program staff.
• Interpreting and implementing federal and State policy.
• Reviewing and approving Gateway data fixes if they appear to be incongruent with approved policy or practice.
• Maintaining knowledge of the Georgia Gateway system.
• Making recommendations for policy/procedure development and/or revision and advocating for changes as appropriate.
• Processing invoices and contracts for the SNAP Policy Unit.
• Performing other professional responsibilities as assigned, and statewide travel may be required.

Qualifications

• Associate degree in business or related field from an accredited college or university and three (3) years of experience related to area of assignment.
• OR one (1) year of experience required at the lower-level Business Support Analyst 2 (GSP131).
• Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.

Requirements

• Bachelor's degree in public administration, business administration or a related area.
• Four (4) years of work experience in the management of the administrative support activities in the Supplemental Nutrition Assistance Program (SNAP) and/or other related human services programs.
• Two (2) years as an Administrator with DFCS/Office of Family Independence (OFI) managing Supplemental Nutrition Assistance Program (SNAP) activities.
• Strong working knowledge of SNAP policies and procedures.
• Strong proficiency in the use of Microsoft Office Suite, GitLab, IntelliJ, GA@WORK (Workday), and/or standard software applications typically used in a corporate office environment.

Benefits

• Flexible work schedule.
• Unique training opportunities.
• Employee retirement plan.
• 401(k) plan and 457 plan.
• 13 paid holidays.
• Vacation & sick leave.
• Medical, dental, vision, long/short-term care, life insurance.
• Employee discount programs.
• Telework opportunities depending upon the position.