[Hiring] Business Process Consultant @Genius Business Solutions

Role Description

We are seeking an experienced Business Process Consultant (BPC) with strong expertise in Third-Party Risk Management (TPRM) and ServiceNow IRM/TPRM to lead the business process transformation for AIG's migration from the CBRA platform to ServiceNow TPRM. The ideal candidate will possess deep knowledge of vendor risk management processes, Agile delivery methodologies, and requirements management, with the ability to bridge business and technology teams throughout the implementation lifecycle.

• Lead current-state assessments.
• Facilitate stakeholder workshops.
• Define future-state processes.
• Drive requirements gathering and backlog management.
• Support user acceptance testing to ensure successful adoption of ServiceNow TPRM solutions aligned with business objectives.

Qualifications

• Third-party / vendor risk management process expertise (risk tiering, due diligence, assessments, issues and remediation).
• ServiceNow TPRM / IRM functional knowledge (Questionnaire Designer, Flow Designer-driven workflows, Vendor Risk Workspace, vendor portal).
• Requirements elicitation, workshop facilitation, user stories and traceability in an Agile delivery model.

Requirements

• Lead current-state discovery of the CBRA risk assessment process (category/country-driven questionnaires, risk rating logic, parallel due diligence tracks).
• Facilitate third-party risk workshops with AIG business and risk SMEs; define future-state processes aligned to ServiceNow TPRM out-of-the-box capabilities.
• Own requirements traceability, backlog definition and user story elaboration; drive design decisions and approvals.
• Lead business validation, support UAT with named AIG business users, and ensure delivered configuration meets the agreed requirements.

Company Description

Genius Business Solutions Inc. (GBSI) is a globally recognized IT services leader with 20+ years serving Fortune 500 organizations. Our teams deliver solutions across automotive, manufacturing, retail, and pharmaceutical industries. Headquartered in Moline, IL, GBSI supports clients and consultants throughout the US, Canada, Europe, and India.