[Hiring] Business Process Analyst @SAIC

Role Description

SAIC has an exciting opportunity for a Business Process Analyst to join a high-performance team providing Scrum Master, Requirements Analysis and backup Project Lead support for Franchise Fund Support Services (FFSS) Fee Basis Claims Archive (FBCA) and E-Learning applications. This is a 100% Remote role.

• Provides expertise on continuous process improvement strategies, organizational redesign, change management projects, and performance measures for basic business process engagements.
• Defines and develops business processes, policies, roles and responsibilities, and performance metrics.
• Conducts analysis of business processes including:
  • Current state analysis
  • Gap analysis
  • Benchmarking
  • Best practices identification
  • Organizational assessment
  • Other related tasks
• Plans and implements process improvements including:
  • Future state design
  • Change management
  • Transition planning
• Interfaces with all project areas including:
  • Customer
  • Computer services
  • Client services
• Provides oversight for the development and maintenance of quality programs, systems, processes, and procedures to ensure compliance and performance quality.
• Proven knowledge in Agile and SAFe methodologies.
• Provides expertise and guidance in interpreting policies, regulatory and/or governmental regulations, and agency guidelines to ensure compliance.
• Works with operating entities to provide continuous process analyses oversight to enforce requirements and meet guidelines.
• May coordinate with business and technology teams to ascertain system requirements.
• Conducts client interviews.
• May deliver presentations and training courses on measurement, analysis, improvement, and control.
• May perform cost and benefit analysis.
• Complete understanding and wide application of technical principles, theories, and concepts in the field.
• Receives assignments in the form of objectives and establishes goals to meet outlined objectives.
• Provides direction to employees according to established policies and management guidance.
• Work is reviewed by management to measure whether objectives have been met.
• Provides technical solutions to a wide range of difficult problems where analysis of data requires evaluation of identifiable factors.
• Works under only general direction.
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
• Contributes to the completion of specific programs and projects.
• Frequent inter-organizational and outside customer contacts.
• Represents organization in providing solutions to difficult technical issues associated with specific projects.

Qualifications

• Bachelor’s and ten (10) years or more experience; an additional 8 years of relevant experience may be substituted for education.
• Degree in engineering, or related scientific or technical discipline is required.
• Advanced certifications are preferred, such as:
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)
  • Six Sigma Certification
  • Certified ScrumMaster (CSM)
  • SAFe SCRUM MASTER (SSM)
• Proven track record of successfully leading and delivering complex projects.
• Experience working in various industries or sectors is beneficial.

Requirements

• Experience and deep knowledge of business, functional and technical areas/disciplines and conduct research on special areas.
• Experience with proposing new solutions to problems in the areas of their functional expertise.
• Able to work and analyze both independently and as part of a team.
• Experience in eliciting and documenting business requirements, business processes, and workflows.
• Proficiency in creating functional specifications, user stories, use cases, and process flow diagrams.
• Experience with business modeling techniques and tools (e.g., UML, BPMN).
• Proficiency in using documentation tools such as Microsoft Visio, Lucidchart, or similar.
• Familiarity with software development methodologies (e.g., Agile, Waterfall).
• Proficient in project management and tracking tools (e.g., JIRA, Trello, Microsoft Project).
• Understanding database concepts and basic querying skills.
• Strong analytical skills with experience in data analysis, interpretation, and presenting findings.
• Proficiency in using data analysis tools (e.g., Excel, SQL, Power BI, Tableau).
• Excellent verbal and written communication skills.
• Ability to translate technical information into business language for non-technical stakeholders.
• Strong presentation skills and experience facilitating workshops and meetings.
• Strong analytical and critical thinking skills.
• Ability to identify problems, propose solutions, and make decisions based on sound judgment.
• Strong interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.
• Ability to build and maintain strong working relationships with clients and team members.
• Demonstrated ability to lead and mentor junior analysts and team members.
• Experience in managing and coordinating cross-functional project teams.
• Ability to manage multiple priorities, projects, and tasks effectively.
• Strong organizational skills and ability to meet deadlines.
• Familiarity with industry-specific regulations, standards, and best practices.
• Ability to stay current with industry trends and emerging technologies.
• Demonstrated ability to understand customer needs and deliver solutions that meet business objectives.
• Strong documentation skills for maintaining project documentation, business requirements, and process flows.
• Commitment to continuous improvement and learning.
• Willingness to pursue ongoing education and certifications relevant to the role.
• Ability to adapt quickly to changing priorities and work environments.
• Willingness to take on new challenges and responsibilities.

Clearance Requirement

• US Citizenship with the ability to obtain and maintain a Public Trust clearance.