[Hiring] Business Planning & Operations Partner @Coupa Software

Role Description

Partner with Support and Education leaders to run their business reviews: prepare the data, agree on the actions, and write their section of the quarterly Health Pack.

• Build Support capacity plans with Support leaders, and work with FP&A and HR on Support and Education inputs to the AOP and to capacity and headcount planning.
• Analyze Support and Education performance and learning adoption with their teams, and turn the results into recommendations leaders can act on.
• Work with Support, Education, and Customer Success teams to define and test the signals that point to customer risk, and feed them into the cross-VS customer health view.
• Work with Business Intelligence: say what leaders need to see, validate what gets built, and contribute Support and Education definitions to the KPI dictionary.
• Align Support and Education metrics and plans with Professional Services and Customer Success operations so cross-VS views match.
• Work with leaders and the Tech Product Manager to write business cases for technology and AI requests, each with a named outcome and measure, and track the results.
• Present findings alongside leaders to the CCO team, and mentor less experienced analysts.

Qualifications

• Bachelor's degree and 8+ years (or a Master's degree and 6+ years) in business planning, operations analytics, customer analytics, or BI in a SaaS or technology company; background in management consulting, corporate strategy, or strategic FP&A looking to move into a business partner role is highly welcome; support, education, or enablement data experience strongly preferred.
• Experience building capacity or workforce planning models.
• Advanced SQL, strong Excel/Sheets, and a BI tool (Tableau, Looker, or Power BI).
• Skill with scoring, segmentation, and trend analysis, and a track record of getting leaders to act on your analysis.
• A collaborative style: you build agreement across teams with different priorities, and you work independently with minimal direction.
• Clear communication and presentation skills with directors and senior leaders; uses AI tools such as Claude to automate analysis and reporting, with human review.

Requirements

• $104,000 - $145,333 a year. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Benefits

• Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September).
• Birthday Time-Off: Coupa provides a paid day off on your birthday or another day of your choice within your birthday month.
• Volunteer Time Off (VTO): We offer 40 hours of paid VTO annually to support community initiatives and volunteer programs.
• Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents.
• Business Travel Protection: Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel.
• Referral Bonus Program: Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles.