[Hiring] Business Performance Manager @nesto

Role Description

As Business Performance Manager, you own operational performance and profitability across the business. You are accountable for how efficiently we turn marketing spend, leads, and our existing book of clients into net income, and for keeping that performance high and predictable.

Next year that means a $2B renewal book and $1B of D2C origination. You will have the levers, the data, and the cross-functional relationships to move both. This role suits someone who sees a business as a system of levers: you know which ones exist, how they interact, and how to build new ones when the existing ones aren’t enough.

What You’ll Be Doing

• Own operational performance and profitability by driving conversion, net income, and productivity across the top of the funnel and the renewal book, planning and forecasting against targets, and adjusting in real time when results drift from plan.
• Own the top of the funnel by managing lead volume, quality, and cost from first touch through qualification, deciding where the next marketing dollar goes, and pulling back where returns fall short.
• Find and fix leaks by reading P&L and funnel data to locate where conversion, productivity, or cost is slipping, and fixing it across cross-functional teams.
• Manage the renewal book by owning renewal performance and potential mid-term opportunities, mining it for refinances, HELOCs, and other revenue events, and building pipelines to capture them.
• Balance supply and demand in real time by monitoring lead volume against advisor and SDR capacity and acting on it, such as launching SMS blasts, adjusting SDR qualification length, or proactively reaching out to advisors to change their states.
• Design and pull levers with functional stakeholders, leading horizontally with data across Marketing, Sales team leads, and Tech to guide routing and tactical decisions like rate changes and competitive response.
• Translate business needs into technology by writing clear tickets, specifying workflows and automations, working with developers to ship them, and configuring Five9 and Salesforce with our Five9 architect to improve speed to lead and the agent experience, building new processes through technology and AI where needed.
• Build the visibility the business runs on by working with the data team on dashboards and operating rhythms so managers run on the same numbers, and drive cross-functional initiatives such as external partner profitability work.

KPIs you’ll be accountable for

• Conversion, net income, and profitability
• Marketing spend and labour efficiency
• Funnel metrics
• Advisor availability and productivity (% of time on call + ready)
• Performance metrics design
• Submissions and lead to submission %
• Attempts and connect per client
• Renewal retention and revenue generated from the book

Qualifications

• 5-8 years in marketplace operations, fintech, or mortgage/lending, or 2-4 years in consulting
• Exceptional analytical ability: strong SQL and BI tools (Tableau or similar), and the skill to connect top-of-funnel activity to bottom-line funding and net income
• A deep understanding of the drivers of revenue and expense in a lending business
• Proficiency with modern tech stacks (CRM, dialer, data tools), with the ability to specify and get tickets built for developers
• Systems thinking: you see how a change in one lever affects the rest
• Strong communication and the ability to lead peers and managers without direct authority
• Comfort in a high-growth environment where AI and telephony automation are evolving quickly

Benefits

• Competitive compensation, performance incentives (where applicable), and recognition for your contributions.
• Comprehensive medical, dental, and vision coverage, Health & Wellness Spending Accounts (where applicable), telemedicine, Employee Assistance Programs, and mental health support for you and your family.
• Generous vacation (4 weeks), floater days, and statutory holidays to help you recharge.
• RRSP matching to support your long-term financial wellbeing.
• Enhanced maternity and parental leave top-up programs.
• Education assistance, mentorship, training, and opportunities to build your career across Nesto Group.
• Modern technology, collaborative teams, and the resources you need to do your best work.

Company Description

Nesto Group is Canada's leading provider of mortgage technology and financing solutions, with more than CAD $80 billion in residential and commercial mortgages under administration. Trusted by many of the country's leading financial institutions, we combine over 50 years of mortgage expertise with proprietary cloud and AI technology to transform the future of lending.

Operating through our family of brands—CMLS, nesto, and Nesto Cloud—our mission is to build Canada's mortgage ecosystem of the future and create a true Canadian champion in lending technology and financial services.