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Business Operations Manager
@Riverside Insights
[Hiring] Business Operations Manager @Riverside Insights
Mar 07, 2025 - Riverside Insights is hiring a remote Business Operations Manager. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As the Business Operations Manager at ImPACT Applications, you will play a critical role in driving efficiency, scalability, and growth across the business. Your primary responsibility will be to lead strategic initiatives that enhance customer retention, optimize product adoption, and implement automation to improve business processes.
- Develop and execute a scalable digital engagement strategy for existing customers, ensuring increased retention and product adoption.
- Drive high-impact operational priorities, leveraging data, process improvements, and automation to support Sales, Customer Success, Support, and Operations in achieving long-term business objectives.
Requirements
- Lead process improvements by streamlining operations, implementing automation, and ensuring alignment across departments.
- Drive the use of analytics to inform strategic decision-making and report on retention, usage, and adoption trends.
- Develop and implement a scalable renewal process to enhance customer retention and reduce churn.
- Utilize data-driven insights to build predictive models for customer engagement and proactive intervention strategies.
- Collaborate cross-functionally with Customer Success, Product, and Marketing teams to optimize user experience and ensure seamless onboarding.
- Establish and refine automated workflows for digital engagement, including customer education, feature adoption, and re-engagement campaigns.
- Create and maintain self-service resources, including educational content, tutorials, and interactive customer support tools.
Benefits
- Medical, Dental, and Vision plans
- Company paid basic life and AD&D insurance
- Company paid short-term and long-term disability
- Supplemental life insurance options
- Company paid Employee Assistance Program (EAP)
- Retirement plan with discretionary company matching
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options
- Premium subscription to Calm for employee and dependents
- Company paid time off (PTO)
- 13 named holidays, 2 floating holidays, and 4 early-release half days
- Quarterly Focus Days
- Flexible work arrangements
- Work-from-home expense reimbursement
- Tuition Reimbursement Program
- Company orientation and 30/60/90 Day Onboarding
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 07, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
