[Hiring] Business Operations Assistant @Hunt St

Role Description

The Business Operations Assistant is a mission-critical support role responsible for managing core day-to-day operational tasks that directly impact customer experience and revenue.

• Support inbox and enquiry management
• Coordinate catering orders
• Schedule appointments
• Handle invoicing
• Administer internal systems
• Manage shared inboxes, ensuring all enquiries are responded to promptly, professionally, and accurately
• Handle catering enquiries end-to-end, including answering questions, preparing quotes, scheduling orders, invoicing, and following up
• Manage catering software, scheduling tools, and internal systems to ensure orders are processed correctly
• Prepare and issue invoices, track payments, and support billing follow-ups as required
• Maintain accurate records of customer enquiries, orders, and communications
• Answer incoming calls once fully onboarded, providing clear information and routing enquiries appropriately
• Coordinate closely with internal stakeholders to ensure smooth execution of catering orders
• Assist with entry-level marketing tasks during slower periods, including email script preparation, lead data entry, and CRM updates
• Support lead nurturing activities and general administrative projects as assigned
• Participate in daily stand-ups and provide status updates to the reporting manager

Qualifications

• 2+ years of proven experience in administrative support, operations assistance, or similar roles
• Exceptional attention to detail and accuracy, with a strong sense of ownership over work quality
• Strong written and verbal English communication skills
• Ability to manage multiple systems, including inboxes, scheduling tools, invoicing software, and CRM platforms
• Highly organized, consistent, and reliable, with the ability to follow processes precisely
• Comfortable working in a mission-critical environment where mistakes have real business impact
• Willingness to handle customer enquiries and transition into phone-based support when required
• Values stability, structure, and security over rapid role changes or short-term progression
• Comfortable reporting to a manager and participating in daily operational check-ins
• Reliable internet connection and a professional remote work setup

Requirements

• Philippines-based candidates only
• Compensation range: $1,500 AUD - $1,800 AUD / Monthly
• Engagement type: Independent Contractor Agreement
• Work Schedule: Align with AU business hours (approx. 9 AM - 5 PM, Monday to Friday) with flexibility in time management

Benefits

• 100% remote work