[Hiring] Business Central Solution Lead @TEKenable

Role Description

We are seeking an experienced Business Central Solution Lead to join our Managed Services team. This is a senior leadership role responsible for the technical and functional direction of Microsoft Dynamics 365 Business Central services across our managed customer portfolio.

• Act as the highest point of escalation for complex Business Central issues.
• Lead significant service improvements and changes.
• Mentor a team of consultants delivering high-quality support services.
• Work closely with customers, technical teams, practice leadership, and service management to ensure outstanding service delivery.
• Help customers maximise the value of their Business Central investment.

Qualifications

• 5+ years' experience working with Microsoft Dynamics 365 Business Central.
• Strong functional and technical understanding of Business Central solutions.
• Previous experience leading, mentoring or coordinating consultants or support teams.
• Experience operating in a Managed Services, ERP Support or Consulting environment.
• Knowledge of Business Central ISV solutions such as Continia, Jet Reports, Insight Works and Power BI.
• Excellent communication, stakeholder engagement and presentation skills.

Requirements

• Lead, coach and develop a team of Business Central Functional and Technical Consultants.
• Provide technical guidance and day-to-day leadership across support and change activities.
• Support performance reviews, development planning and capability growth.
• Own the technical and functional direction for Business Central within the Managed Services practice.
• Ensure delivery teams follow ITIL-aligned Incident, Problem and Change Management processes.
• Monitor SLA, KPI and service performance metrics and drive corrective actions where required.
• Act as the senior escalation point for complex Business Central support issues.
• Maintain knowledge bases, runbooks, SOPs and support documentation.
• Advise customers on Microsoft release waves, upgrades and Business Central roadmaps.
• Act as the primary escalation contact for Business Central managed service customers.
• Participate in Monthly and Quarterly Service Reviews.
• Present service performance, SLA adherence, improvement initiatives and risks.

Benefits

• Enjoy the flexibility to work from anywhere in Ireland or the UK, avoiding long commutes and contributing to a lower carbon footprint.
• We’ll provide a laptop and any additional equipment you need to perform your role effectively.
• Flexible Working Hours – Subject to line manager approval, employees can benefit from flexibility around core business hours Monday to Friday.
• We offer a comprehensive health insurance stipend to support your wellbeing and peace of mind.
• A supportive employee pension scheme to help you build a secure future.
• We’re a social team and regularly organise events and activities.