[Hiring] Business Banking Manager @ANZ Banking Group Limited

Role Description

As a Business Banking Manager, you will manage a portfolio of business customers through a remote service proposition, engaging them via phone, video, and digital channels. You will support existing customers with their lending, deposit, liquidity, and cash-management needs by providing timely, proactive, and high-quality service. Your role focuses on delivering strong customer outcomes, identifying opportunities to deepen relationships, and ensuring each customer receives consistent support without the need for human interaction.

You will contribute directly to our strategic pillars Customer Experience, Staff Experience, and Well Managed by maintaining a disciplined approach to portfolio management, risk awareness, and customer engagement. With the customer experience at the centre of everything you do, you will help strengthen our remote offering and ensure we remain a trusted partner for businesses across Australia.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

• Providing high quality, one to one, customer service to a wide and diverse range of Small Business customers located across Regional Victoria
• The retention and growth of existing customers through ensuring that, where possible, ANZ is their Bank of Choice.
• Bringing new Small Business customers to ANZ either through your own local connections, or by working collaboratively with Senior Business Banking Managers who regularly onboard new to bank customers for your ongoing management and oversight.
• Understanding customer ambitions and help them realise their business growth and development goals.
• Contributing to a high performing team culture and environment based on high collaboration and rapid customer solutioning.
• Meeting assigned performance targets across the balanced scorecard.
• Engaging with existing small business customers
• Effective collaboration with Internal teams
• Maintaining deep knowledge of the ANZ product suite to ensure customers are recommended appropriate solutions.

Qualifications

• Relationship Management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes
• Portfolio Management: The selection, prioritisation and management of a portfolio of work/and or customers in line with its strategic objectives and capacity to deliver.
• Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options that meet those needs.
• Credit Assessment and Management: Assessing, advising, monitoring and/or approving a customer's credit worthiness, credit risk and suitable credit structuring options based on internal credit policies, guidelines, scoring models and/or applying judgement based on prior experience and knowledge.
• Data Analysis: Collecting, profiling and analysing data to translate into meaningful insights to inform business decisions and deliver customer solutions.

Benefits

• Access to health and wellbeing services
• Discounts on selected products and services from ANZ
• Flexible working arrangements

Company Description

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve.