[Hiring] Building Automation Dispatcher @Kelso Building Services

Role Description

At Kelso Building Services (KBS), we support commercial facilities across the country through advanced building automation and remote monitoring solutions. We're looking for a detail-oriented Building Automation Dispatcher to join our after-hours operations team. This position plays a key role in coordinating responses to building system events, communicating with customers, and ensuring facilities receive timely support when issues arise.

If you enjoy problem-solving, coordinating service resources, working with technology, and helping customers, this opportunity offers a unique entry point into the growing world of smart building operations and automation systems.

Key Responsibilities

• Monitor incoming building automation notifications and service requests.
• Evaluate system-generated events and determine the appropriate course of action.
• Dispatch technicians, contractors, or support personnel based on established procedures.
• Serve as the primary point of contact for customers during non-business hours.
• Coordinate communication between customers, field teams, and internal staff.
• Assist with remote troubleshooting and information gathering when needed.
• Maintain accurate records of incidents, customer interactions, and response activities.
• Escalate critical situations to designated personnel according to company guidelines.
• Support operational continuity during evenings, weekends, and holiday periods.

Qualifications

• Strong communication and customer service skills.
• Ability to remain organized in a fast-paced environment.
• Comfortable making decisions and prioritizing multiple tasks simultaneously.
• Proficiency with computers, web-based applications, and communication tools.
• Strong attention to detail and documentation practices.
• Ability to work independently with limited supervision.
• Willingness to learn building automation systems and facility technologies.

Requirements

• Availability for overnight shifts.
• Evening and after-hours coverage.
• Weekend schedules.
• Holiday support as operational needs require.

Benefits

• Comprehensive training on building automation and monitoring platforms.
• Stable, year-round employment.
• Opportunities for advancement within building services and automation operations.
• Professional development and technical training.
• Collaborative team environment with ongoing support.