[Hiring] Boomi Support Team Lead @Atturra

Role Description

You will be part of a support team responsible for enhancing and maintaining integration platforms powering critical business processes across the Australian region. You will ensure high-quality service delivery, strong customer engagement, and continuous improvement of integration services. The role supports Australian-based customers and may require alignment to Australian business hours or staggered shifts. You will also contribute to commercial outcomes by identifying opportunities for service improvement, optimisation, and value-add initiatives for customers.

You will oversee incident management across the team, acting as the primary escalation point for critical issues, ensuring timely resolution, clear communication, and strong customer ownership. You will also drive root-cause analysis, reporting, and continuous service improvement initiatives.

This role will suit someone who enjoys solving complex integration problems, working in a fast-paced environment, and delivering outcomes that make a real difference for our customers and their end users.

Key Accountabilities:

• Provide L2/L3 operational support for integration platforms (Primarily Boomi, however WebMethods and Azure experience would be a plus), including incident triage, troubleshooting, and resolution.
• Analyse integration failures using logs, message tracing and monitoring; coordinate recovery actions (retries/replays) and stakeholder communications.
• Perform root-cause analysis and problem management; implement permanent fixes and preventative controls to reduce recurring incidents.
• Design, build, test, and deploy integrations and APIs, following agreed patterns, security standards, and development practices.
• Support release activities, environment management, and deployment automation/CI/CD where applicable.
• Maintain accurate runbooks, support procedures, and technical documentation for different audiences.
• Contribute to continuous improvement initiatives (monitoring, alerting, standardisation, and performance tuning) to uplift service quality.
• Partner with stakeholders and vendors to manage expectations, coordinate fixes/enhancements, and deliver stable integration outcomes.

Qualifications

• Strong Kubernetes, Linux experience required (Azure is a plus).
• Ability to own/manage support tickets, liaise and communicate directly with customers while owning and managing support tasks.
• 1-5 years’ experience in an integration support and/or integration development role.
• Hands-on experience supporting and developing on Boomi AtomSphere (Atoms/Molecules, process design, connectors, APIs, and deployments).
• Strong troubleshooting skills across integrations: logs, message tracing, retry/replay, data mapping issues, connectivity, certificates/keys, and performance tuning.
• Experience with integration patterns including API-led, middleware, file-based, real-time, batch/bulk, event-driven, and B2B integrations.
• Knowledge of API management concepts (authentication/authorisation, throttling, versioning, policy enforcement) and exposure to API gateways.
• Experience integrating with enterprise applications (e.g., SAP, Salesforce, Oracle, MS Dynamics 365, Workday, ServiceNow, NetSuite), on-prem and cloud.
• Understanding of IT service management practices (incident/problem/change) and working with ticketing tools (e.g., ServiceNow/Jira).
• Working knowledge of CI/CD and release management concepts for integration platforms; familiarity with Git-based workflows.
• Knowledge of relational databases and SQL; experience with XML/JSON, REST/SOAP, and secure transport (TLS, certificates).
• Ability to produce clear technical documentation and communicate effectively with stakeholders at all levels.

Requirements

• Boomi certifications.
• Experience with monitoring/observability tooling (e.g., Splunk, Dynatrace, AppDynamics, Azure Monitor) and alerting.
• Exposure to containerisation and cloud platforms (Azure/AWS) for runtime hosting and networking.
• WebMethods/Azure integration workload experience.

Benefits

• Employee benefits, recognition, and wellbeing platform.
• Career growth via succession planning, internal promotions, and mentorship opportunities.
• Ongoing investment in professional development through industry and technology certifications, and study assistance.
• Mental health support through our Employee Assistance Program.
• Support for family and caring responsibilities, including paid parental leave.
• Employee referral program, with monetary incentives offered.