[Hiring] Bookkeeper/Admin @Staffstream

Role Description

Staffstream is hiring a Bookkeeper/Administrative Assistant for an Australian wholesale chocolate supplier and importer, supplying premium chocolate products to retailers, food manufacturers, bakers, and hospitality businesses. As the Director likes to put it: the product is chocolate, but the business is really about gifting, rewarding, recognizing, and celebrating, and that shows up in how customers experience the business day to day.

The business has a loyal base of several hundred small and independent business customers. Growth has been steady rather than fast, and many customers are genuinely price-sensitive, so a reputation for accuracy and reliability matters a great deal. You'd manage the transactional and administrative backbone of the business: order processing, invoicing, accounts payable, and customer communication, working closely with the Director, who will be personally involved in training you. This isn't a high-volume processing role, so don't expect to be buried in transactions, but it does call for real accuracy, genuine phone-based customer skills, and the ability to organize your own week without being told exactly how. This role is open to candidates based in the Philippines.

What you will actually do

• Order processing and invoicing
  • Enter and manage customer orders in the business's accounting and order system, ensuring accurate recording and processing.
  • Prepare and issue customer invoices in a timely manner, ensuring accuracy and consistency with customer orders.
  • Manage the end-to-end invoicing workflow, keeping records clean and organized.
• Accounts payable and financial administration
  • Process accounts payable transactions accurately, managing supplier invoices and payments.
  • Maintain accurate financial records and support accounts receivable activity, including following up on overdue accounts.
• Customer administration and enquiry management
  • Respond to inbound customer enquiries by phone and email, providing accurate information on orders and pricing.
  • Communicate with customers regarding order status and any changes or issues.
  • Prepare and send quotes to customers, ensuring accuracy in pricing and product information.
• Customer data and sales administration
  • Maintain and update customer data and account records.
  • Provide general sales administration support, including managing order-related correspondence.
• Inventory records and general administration
  • Maintain inventory records, keeping stock levels and product codes accurate.
  • Provide general administrative support across the business as required.

Qualifications

• Genuine experience in an administrative, sales support, or accounts administration role within a wholesale, distribution, import, or product-based business.
• A solid working grasp of accounts payable, accounts receivable, and order entry processes.
• Strong data entry accuracy and attention to detail.
• A genuinely professional, warm, and patient phone manner.
• Strong organizational skills and the ability to manage your own workload independently.
• Broad administrative capability, not just bookkeeping.

Requirements

• Direct, hands-on experience with MYOB AccountRight specifically (nice to have).
• Experience with inventory record management or basic stock administration.
• Background in food, beverage, FMCG, wholesale, or import and distribution.
• Experience supporting an accounts payable and receivable function.
• Comfort with general administrative and data management tasks.

Benefits

• A stable, full-time role with a business that genuinely needs you and wants you to grow into it.
• HMO health cover, with one dependent covered for free.
• Group life insurance.
• Paid leave credits.
• Employed compliantly under Philippine law with a proper local employment contract.
• All government-mandated benefits (SSS, PhilHealth, Pag-IBIG) plus 13th month pay.

Company Description

Staffstream provides your work-from-home equipment. This role is open to Philippines-based candidates and is fully remote, working full Australian business hours.