[Hiring] Billing System Setup Manager @DaVita Kidney Care

Role Description

The Revenue Operations (ROPS) Setup Manager is a frontline leader responsible for the "infrastructure" of the revenue cycle. They ensure that underlying systems and data—including source systems are configured correctly to minimize downstream billing exceptions and maximize payer reimbursement.

• Operational Oversight:
  • Manage daily workflows for core functional lanes, which could include:
    • Contract Management
    • Revenue Management
    • Claim Content/Formatting
    • Metadata
• Team Leadership & Talent Management:
  • Directly lead and develop a team of front-line teammates and supervisors (typically overseeing 2 supervisors and 10-15 teammates).
  • Provide timely coaching, feedback, and performance evaluations.
• Process Improvement & Innovation:
  • Identify efficiencies in Setup Lines of Business (LOB), test process changes, and leverage systemic problem-solving to analyze how changes in one part of a process affect other areas.
• Performance Accountability:
  • Monitor daily, weekly, and monthly key metrics (like SLA performance and WIP) to identify trends, variances, or barriers to growth.
• Collaboration & Relationship Management:
  • Partner with ROPS and Finance teams, as well as Payer Partnerships, to align on SOPs and manage cross-functional projects.
• Strategic Thinking:
  • Translate tactical goals into actionable milestones.
  • Anticipate future business needs and align team objectives with broader Village priorities.

Qualifications

• Previous supervisory or manager experience in Revenue Operations, Setup, or is preferred.
• Advanced skills in the Microsoft Office suite (specifically Excel and Access), with knowledge of database tools like SQL, Toad, or Netezza being a strong plus.
• Ability to perform root-cause analysis to address process gaps.
• Strong verbal and written skills, with the "executive presence" needed to frame complex concepts clearly for diverse stakeholders and business leaders.
• A commitment to the "DaVita Way," fostering a team culture of safety, belonging, and service excellence.

Benefits

• A "community first, company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.
• Comprehensive benefits:
  • Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family:
  • Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs:
  • DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.