[Hiring] Billing Experience Manager @Prompt

Role Description

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. We are seeking a Billing Experience Manager (BXM) to join our dynamic team. This role offers an unprecedented opportunity to impact our industry-leading Success Team.

• Become an integral part of our Success Team, working alongside our enterprise billing success team.
• Become an expert in the Prompt billing/reporting suite.
• Troubleshoot issues within our billing modules.
• Identify trends in billing needs.
• Enhance our internal knowledge base.
• Work closely with our engineers on billing bug tickets.
• Assist in the communication of billing feature releases to customers.

Qualifications

• Experience as a Rehab Clinician, such as SLP, OT, PT, COTA, or PTA.
• Highly analytical mindset with superior ability to troubleshoot/test use cases and issues in software.
• Proactive, self-motivated, and ability to use resources available to learn quickly and autonomously.
• Experience thriving within dynamic work settings that demand adaptability and efficiency.
• Ready to embrace a fast-paced environment, with occasional requirements to work beyond standard hours.
• Highly proficient in MS Excel.
• Exceptional written and verbal communication skills.
• No prior billing experience required; comprehensive training will be provided.

Requirements

• Prior startup and/or B2B SaaS technology organization experience (preferred).
• Experience in any function of clinical development or medical billing operations (preferred).
• 1-3 years of experience on a Support or CX Team (preferred).
• Proven ability to handle multiple projects, shift gears quickly, and meet deadlines while maintaining professional composure.
• Able to communicate effectively across teams.
• Understanding and learning software must be a passion.
• Highly motivated to work in a fast-paced, dynamic environment.
• Comfortable owning your own workload.
• Experience with Zendesk or similar customer support software (preferred).
• Knowledge of e-clinical systems and technologies (e.g., EMR, RTM, HEP, CRM, HIEs, etc.) (preferred).

Benefits

• Competitive salaries.
• Remote/hybrid environment.
• Potential equity compensation for outstanding performance.
• Flexible PTO.
• Company-wide sponsored lunches.
• Company paid disability and life insurance benefits.
• Company paid family and medical leave.
• Medical, dental, and vision insurance benefits.
• Discounted pet insurance.
• FSA/DCA and commuter benefits.
• 401k.
• Complimentary subscription to digital fitness classes and wellness content.
• Recovery suite at HQ – includes a cold plunge, sauna, and shower.