[Hiring] Billing Account Representative @CompuNet Clinical Laboratories

Role Description

Under the supervision of the Billing Department Manager, perform the daily account processing tasks of the Billing Department including:

• Cash application
• Batch processing
• Account adjustments/refunds

Maintain positive internal and external working relationships with patients, clients, and third-party payers.

Essential Duties and Responsibilities as Assigned:

• Maintain organized workflow to allow efficient processing of accounts and enable smooth transition of job duties during absences.
• Follow department standard processes and consult with immediate supervisor when questions arise.
• Exhibit good customer service skills when dealing with internal and external customers.
• Actively engage in behaviors that foster teamwork within the department and organization.
• Meet or exceed department standards for quantity and quality of work.
• Possess working knowledge of relevant compliance regulations and effectively apply this knowledge to daily job duties.
• Comply with all departmental, company, and regulatory policies and procedures.
• Maintain statistical data as required.
• Additional duties and projects as assigned.

Specific Departmental Job Duties as Assigned:

• Ability to accurately perform order entry.
• Strong communication skills needed for collaboration with both internal and external departments as well as patient/client calls.
• Batch incoming payments for posting to patient and physician accounts; report deposit discrepancies to bank.
• Maintain report of posted and in-transit cash for Accounting Department.
• Apply payment detail to client and patient accounts, including contractual disallowances, and patient copays/deductibles.
• Review overpayments, initiating refunds or correcting misapplied payments as appropriate.
• Knowledge of reading and understanding various payer’s Explanation of Benefits.
• Ability to handle fast-paced, high call volume environment with above-average multi-tasking skills.
• Process incoming patient mail and telephone inquiries accurately and in a timely fashion as outlined in the Department SOP.
• Possess strong focus on positive customer impact; utilize verbal and written communication effectively.
• Review bankruptcy notices, performing appropriate write-offs of outstanding accounts; maintain bankruptcy files.
• Research collection accounts as requested by patients or collection agencies.
• Review system error codes and make corrections to accounts.

Qualifications

• High school graduate or equivalent required.
• Previous experience in medical billing environment preferred.
• Working knowledge of Medicare and other third-party claims processing, ICD-10 and HCPS/CPT coding, and medical terminology highly desirable.

Requirements

• Visual acuity and hand-finger dexterity to work at computer for extended periods.
• Ability to sit at computer work station for extended periods.
• Sound reasoning ability and independent judgment.
• Ability to work within specified deadlines and timetables.
• Excellent communication and people skills.
• Ability to handle stressful situations in a calm manner.
• No exposure to biohazard substances and hazardous chemicals.
• Familiarity with and adherence to safety, ergonomic, and health policies of the Company.
• Compliance with all PPE requirements when in the laboratory or other biohazard areas.
• Completion of required safety training and health evaluations in a timely manner.
• Ability to anticipate safety hazards, act upon unsafe situations, and promote safety awareness.

Benefits

• Full benefits package including Medical, Dental, and Vision coverage.
• Company paid life insurance and 403b match.
• Paid holidays, vacation, sick, and personal time.

Company Description

CompuNet Clinical Laboratories is an equal opportunity employer and does not discriminate against any employee or applicant for employment.