[Hiring] Billing Representative @Inframark

Role Description

The Billing Representative III serves as a subject-matter expert for complex billing scenarios, rate structures, and dispute resolution. This role supports batch billing, UAT for system changes, reporting, and cross-functional initiatives to improve accuracy, timeliness, and customer satisfaction.

Key Responsibilities

• Resolve complex issues (back-billing, multi-meter accounts, tax/exemptions, rate disputes, move-in/out overlap).
• Execute pre-bill validations and post-bill audits; investigate anomalies and coordinate corrections across teams.
• Perform UAT for CIS/rate table changes; document test cases/results and recommend go/no-go.
• Prepare routine dashboards (adjustments, exceptions, re-bills) and contribute to root-cause analysis and process fixes.
• Mentor Rep I/II; deliver refresher training and QA feedback; act as escalation point for difficult cases.
• Assist with compliance requests and records for audits and regulatory inquiries.

Qualifications

• 2–4+ years of utility billing/customer care with deep knowledge of rates, adjustments, and billing controls.
• Advanced CIS navigation and strong Excel/reporting skills; AMR/AMI exception handling experience.
• Strong analytical and communication skills; calm, professional approach with customers and stakeholders.

Requirements

• Associate’s degree required; Bachelor’s preferred in Business, Accounting, or related field.

Skills & Competencies (CLEAR Values)

• Collaboration — partners with Customer Care, Field Operations, Metering, and Finance to resolve issues quickly.
• Leadership — takes ownership of outcomes; (Supervisor) coaches and develops team members.
• Excellence — maintains accurate records and audit-ready documentation; follows SOPs and controls.
• Accountability — meets cycle deadlines, quality targets, and service levels; uses KPIs to drive improvement.
• Respect — communicates clearly and professionally with customers and colleagues.

Work Environment & Physical Requirements

• Office/remote environment with extended screen time.
• Peak workloads during billing cycles and month-end close.
• Reasonable accommodations may be made for qualified individuals with disabilities.