[Hiring] Bilingual Dental Billing & Accounts Receivable Specialist @SnappyCX

Role Description

We are seeking an experienced Bilingual Dental Billing & Accounts Receivable Specialist (English & Spanish) to support a dental practice with end-to-end dental billing, claims management, and accounts receivable activities. The ideal candidate will have hands-on experience working in a dental office or dental practice and a strong understanding of dental insurance, claims submission, payment posting, denials, outstanding balances, and AR follow-up. Experience with Dentrix Ascend is required, and familiarity with Weave as a VOIP/communications platform is highly preferred. This role is well suited for someone who understands the unique complexities of dental billing and insurance claims and can independently manage billing and AR workflows.

Key Responsibilities

• Manage the dental practice's billing and accounts receivable processes.
• Submit and follow up on dental insurance claims accurately and timely.
• Review unpaid, rejected, and denied claims and take appropriate action to resolve outstanding balances.
• Perform insurance eligibility and benefits verification as needed.
• Post insurance and patient payments accurately.
• Review EOBs/ERAs and reconcile payments against submitted claims.
• Identify billing discrepancies, underpayments, and missing payments.
• Follow up with insurance carriers regarding outstanding claims and payment status.
• Manage aging AR and prioritize accounts requiring follow-up.
• Assist with correcting and resubmitting rejected or denied claims.
• Review patient accounts for outstanding balances and billing issues.
• Communicate professionally with insurance companies, patients, and the dental office team.
• Maintain accurate billing records and documentation within the practice management system.
• Use Dentrix Ascend to manage patient accounts, claims, payments, and billing activities.
• Use Weave for practice communications as required.
• Support other dental administrative and billing functions as needed.

Qualifications

• 3+ years of hands-on dental billing, insurance, or accounts receivable experience.
• Previous experience working directly with a dental office, dental practice, or dental healthcare organization.
• Hands-on experience with Dentrix Ascend is required.
• Strong understanding of dental claims and the dental insurance billing process.
• Experience with claim submission, payment posting, EOB/ERA review, denials, and AR follow-up.
• Strong understanding of dental insurance terminology, procedures, and billing workflows.
• Experience working with insurance carriers and resolving claim issues.
• Strong attention to detail and ability to identify billing discrepancies.
• Excellent written and verbal communication skills in English & Spanish.
• Ability to work independently and manage multiple accounts and billing priorities.
• Weave experience is preferred, but not required if the candidate has strong dental practice experience.

Preferred Experience

• Dental insurance billing
• Dental claims and denial management
• Dental AR and aging reports
• Insurance follow-up
• EOB/ERA reconciliation
• Patient billing and collections
• Dentrix Ascend
• Weave
• Dental practice management

Work Schedule

Both part-time and full-time candidates will be considered. The final schedule will be determined based on the candidate's availability and the client's operational needs.