[Hiring] Bilingual Change Management Specialist @Amplify Care

Role Description

The Bilingual (French and English) Change Management Specialist will play a key role in the successful implementation and adoption of digital health technologies. By applying a structured change management approach and methodology, the Change Management Specialist will apply their technical skills to conduct implementation activities to support clinicians in a variety of settings in the community. The individual selected will need to build and support numerous partner relationships as a vital part of the Change Management mandate at Amplify Care. This position will work to integrate change management and adoption activities into several Amplify Care programs.

• Apply a structured change management approach and methodology for the “people side of change,” resulting from projects and change efforts.
• Be involved in the Change Management functional team projects and support organizational priority work.
• Provide quality improvement supports to primary care clinicians and organizations to optimize the use of EMRs.
• Ensure the alignment of change management activities with participating health service practitioners, to smooth the adoption process and contribute to problem solving resulting in successful implementation.
• Incorporate adoption and change management strategies based on situational awareness of the details of the change and the groups being impacted.
• Conduct implementation activities, document lessons learned and present findings in a logical and easy-to-understand manner.
• Be an active and visible coach to clinicians and partners.
• Work with organizations and the program team to create workflows and manage measurement systems to track adoption, utilization, and proficiency of individual changes.
• Identify resistance and performance gaps, and work to develop and implement corrective actions.
• Create and enable reinforcement mechanisms and celebrations of successes.
• Work with the program team in the execution of work plans and activities to support project implementation.
• Work with system partners to remove barriers to change.
• Provide workflow and change management support to clinicians to help embed these tools into existing and new processes.
• Other duties as assigned.

Qualifications

• Must be bilingual in English and French.
• Minimum of 3 years of experience in a digital health or health care capacity (Primary Care experience an asset).
• Post-secondary education in a Healthcare related field, Information Technology, Information Management, and/or an equivalent education and experience.
• Previous experience with enabling technologies and digital health, including a solid understanding of electronic medical records (EMRs).
• A solid understanding of clinical processes.
• Strong communication skills (written and oral).
• Able to work effectively with a diverse group of clinical and non-clinical partners in diverse organizations.
• Excellent active listening and interpersonal skills.
• Strong ability to pay attention to detail.
• Knowledge and experience developing and building tools in EMRs an asset.
• Change Management Professional designation an asset.
• Travel within Eastern Provinces may be required.

Requirements

• This is a project-based position, with hiring contingent upon project funding being secured.

Benefits

• The Amplify Care team is a respectful and inclusive workplace.
• Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities.
• The Amplify Care team is committed to employment equity.
• We encourage applications from all qualified candidates including, 2SLGBTQIA+ identified persons, persons with disabilities, First Nations, Inuit and Métis individuals, and members of Black and other racialized communities, and individuals who speak languages other than English.