[Hiring] Benefit Configuration Manager @Sentara Health

Role Description

The Benefit Configuration Manager is responsible for the strategic leadership, oversight, and execution of benefit configuration operations within the QNXT platform. This role manages the end-to-end benefit configuration lifecycle, ensuring accurate implementation and maintenance of Medicare, Medicaid, Commercial, and Exchange products in support of claims adjudication, regulatory compliance, and organizational objectives. The manager leads configuration supervisors and analysts, establishes operational standards, drives continuous improvement initiatives, and partners with cross-functional business and technology teams to implement new products, regulatory changes, and system enhancements. The Benefit Configuration Manager serves as a key leader and subject matter expert for benefit configuration strategy, governance, quality, and operational excellence.

Key Responsibilities

• Oversee the analysis, design, configuration, implementation, and maintenance of benefit plans within QNXT.
• Ensure accurate configuration of products, plans, service codes, accumulators, limitations, authorization requirements, and cost-share structures in compliance with plan contractual requirements, CMS, Medicaid, ACA regulations.
• Direct annual benefit change activities, new product implementations, regulatory updates, and market expansion efforts.
• Establish and maintain governance processes for configuration requests, prioritization, approvals, and production deployments.
• Monitor configuration quality, accuracy, and timeliness through established KPIs, SLAs, and quality assurance programs.
• Serve as an escalation point for complex regulatory interpretation and benefit implementation decisions.
• Act as the business owner and primary configuration representative for enterprise projects and strategic initiatives.
• Oversee User Acceptance Testing (UAT), configuration validation, defect management, and production readiness activities.
• Drive continuous process improvement initiatives that improve quality, efficiency, scalability, and operational effectiveness.
• Collaborate with IT to identify automation opportunities and enhance configuration management capabilities.
• Analyze trends, identify root causes of configuration defects, and implement corrective action plans.
• Provide executive-level reporting on configuration activities, risks, resource capacity, and strategic initiatives.
• Provide leadership, coaching, and performance management for QNXT Benefit Configuration Supervisors and configuration staff.
• Establish team goals, performance metrics, and productivity standards aligned with organizational objectives.

Qualifications

• Bachelor's degree in Healthcare Administration, Information Systems, Business Administration, or related field; In lieu of degree, direct experience will be considered.
• 8+ years of progressive experience in health plan benefit configuration using QNXT or a comparable claims administration platform.
• 5+ years of experience leading configuration teams, supervisors, or operational functions.
• Demonstrated expertise in Commercial, Exchange, Medicare, and Medicaid benefit designs and regulatory requirements.
• Extensive knowledge of benefit configuration logic, claims adjudication, accumulators, authorization rules.
• Experience managing large-scale benefit implementations or annual benefit maintenance activities.
• Strong analytical, organizational, project management, and problem-solving skills.
• Excellent written, verbal, presentation, and stakeholder management skills.
• Proven ability to lead cross-functional teams and drive organizational initiatives.
• Proven ability to create SQL queries for validation of benefit configuration and claims analysis.

Preferred Qualifications

• Working knowledge of QNXT architecture and Benefit configuration.
• QNXT Configuration Management Tool (CMT) and QNXT Configuration Console Suite (QCS).
• Working knowledge of SQL Server and data validation techniques for QNXT.
• Lean Six Sigma, PMP, Agile, or other process improvement/project management certifications.

Experience

• 3 years of related experience in one of the following areas: operations, IT, or reporting.

Benefits

• Medical, Dental, Vision plans.
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000.
• Paid Time Off and Sick Leave.
• Paid Parental & Family Caregiver Leave.
• Emergency Backup Care.
• Long-Term, Short-Term Disability, and Critical Illness plans.
• Life Insurance.
• 401k/403B with Employer Match.
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education.
• Student Debt Pay Down – $10,000.
• Pet Insurance.
• Legal Resources Plan.
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.