[Hiring] Behavioral Health Outreach Specialist @Lunajoy Health

Role Description

We are looking for a Behavioral Health Outreach Specialist to join our growing team. As an Outreach Specialist, this opportunity involves developing and executing sales strategies, nurturing client relationships, and educating providers about our resources and services.

As part of the LunaJoy team, you will play a vital role in directly contributing to the mental health journey of one million women through purpose-driven innovation, unwavering compassion, and transformative care. You will need speed to adapt quickly and efficiently, and the drive to be 1% better every day, constantly striving for improvement. Additionally, you will demonstrate compassion and contribute to a positive work environment by giving and getting joy in your daily interactions. These values will enable you to effectively contribute to important areas of focus and responsibility.

Key Responsibilities

• Execute high-volume, proactive outreach to healthcare providers, case managers, and partner organizations through daily calling, alongside email follow-ups, to drive referral engagement and strengthen partnerships.
• Build and maintain strong relationships with clinical stakeholders through consistent, relationship-focused communication and follow-up.
• Educate partners on services, care models (e.g., behavioral health integration), and referral workflows to ensure ease of access and utilization.
• Identify and act on opportunities to increase referral volume, improve patient conversion, and enhance partner engagement through ongoing outreach and performance tracking.
• Serve as a primary point of contact for partners, ensuring timely responses, issue resolution, and continuous support.
• Collaborate cross-functionally with clinical, operations, and leadership teams to align partner needs with service delivery and optimize workflows.
• Monitor referral trends, outreach activity, and partner performance metrics; provide insights and recommendations to improve outcomes.
• Support onboarding of new partners, including training on referral processes and integration into existing workflows.
• Maintain accurate tracking of outreach efforts, partner interactions, and performance metrics within CRM systems.
• Contribute to process improvements by identifying gaps in outreach, communication, and referral workflows to drive efficiency and growth.

Qualifications

• Proven experience in healthcare sales, preferably in the mental health industry.
• Excellent communication and interpersonal abilities.
• A deep understanding of mental health services and the ability to communicate the value of our services to clients.
• Results-oriented with a track record of meeting or exceeding sales targets.
• Proficiency in using CRM software and sales analytics tools.

Nice to Haves

• Experience in mental health or women’s healthcare settings.
• Knowledge of telehealth platforms and virtual care coordination.
• Strong interpersonal and communication skills.

Benefits

• Mission-Driven Purpose: Be a part of an organization dedicated to improving access to mental health care, empowering individuals, and creating positive, lasting change in our communities.
• Flexibility & Work-Life Balance: We offer a fully remote work environment that allows you to work from wherever you're most comfortable.
• Collaborative & Inclusive Culture: Join a community of diverse talent who share your passion for making a difference.
• Rewarding Compensation: We recognize the value of your work with fair pay, bonuses, and advancement opportunities.

Compensation & Benefits

• Compensation Range: USD $8 per hour, based on location, experience, qualifications, and applicable federal and state minimum wage requirements.
• Opportunities for growth and success in a remote environment.
• Access to educational resources and a supportive community of like-minded professionals.

Interview Process

• HR Screen: The first phase involves an initial screening with HR to discuss your experience, skills, and alignment with LunaJoy’s values and culture.
• Second Phase with Hiring Manager: Candidates who pass the HR screen will move on to an interview with the Hiring Manager to assess your fit within the team.
• Offer Stage: Successful candidates will move to the offer stage, where a formal offer will be presented.
• Onboarding & Training: Once the offer is accepted, the onboarding process begins to ensure a smooth transition into your new role.

Company Description

At LunaJoy, we are committed to fostering a diverse, inclusive, and equitable workplace where all team members feel valued and respected. We believe that diversity of backgrounds, experiences, and perspectives strengthens our ability to support women’s mental health. We encourage individuals from all backgrounds, including those from historically underrepresented groups, to apply and join us in creating a positive impact in our communities.