[Hiring] BAS Service Supervisor @SmartTech Contracting LLC

Role Description

The BAS Service Supervisor – DDC is the primary client-facing point of contact for one or more assigned Building Automation System (DDC) service programs, responsible for the consistent, high-quality delivery of emergency service and preventative maintenance across Healthcare, Industrial, and Mission Critical / Technology environments. This is a transitional role that bridges the Service Technician career ladder and BAS program/service leadership, combining continued hands-on DDC technical work with day-to-day program management.

• Perform direct troubleshooting, programming, and field support.
• Own the client relationship and coordinate the technicians assigned to the program.
• Report on program health and performance.

Qualifications

• Knowledge of DDC and BAS platforms including Tridium Niagara (AX/N4), Honeywell WEBs, Distech Controls, Automated Logic, Delta Controls, or Reliable Controls.
• Knowledge of integration of open protocols via Ethernet and serial communication buses (BACnet, Modbus, SNMP).
• Strong understanding of HVAC systems (RTU, VAV, mixed air, chilled water, hot water) and BAS architecture.
• Knowledge of BAS networking, including interfacing with client IT resources.
• Skill in commissioning, testing, calibration, and troubleshooting of BAS systems in mission-critical and healthcare environments.
• Skill in building and maintaining client relationships.
• Skill in coordinating and prioritizing the work of technicians across multiple concurrent service tickets.
• Skill in preparing reports, documentation, and technical deliverables for both technical and client audiences.
• Skill in using MS Office Suite (Excel, Word, Outlook, PowerPoint, Teams).
• Ability to leverage AI and emerging technologies to streamline workflows and improve operational processes.
• Ability to communicate effectively in both oral and written form with technical and non-technical stakeholders.
• Ability to lead, mentor, and delegate work to technicians while continuing to perform hands-on technical work.
• Ability to work successfully in a remote environment through effective communication, self-motivation, and organizational skills.
• Ability to work under pressure and meet close deadlines.
• Ability to achieve certification for NFPA70E and / or OSHA training as / if required.
• Organizational skills, with the ability to manage multiple tasks and competing priorities simultaneously.

Requirements

• Coordinate the day-to-day workload of Service Technicians assigned to the program, including scheduling and prioritization of service tickets.
• Mentor and provide technical guidance to Service Technicians working within the program.
• Partner with the Service Manager on technician assignment, cross-training, and career-ladder development within the program.
• Coordinate with local vendors, systems integrators, and subcontractors supporting the program.
• Maintain accurate service ticket documentation, scope, and resolution records for the program.
• Develop and deliver program performance reports (KPIs, SLA compliance, hours consumed vs. contracted) to the Service Manager and client stakeholders.
• Track program budget, labor utilization, and profitability signals; flag variances to the Service Manager.
• Manage personal and program-level hours reporting using company tools.
• Complete assigned tasks and deliverables on time and on budget.
• Perform other related duties as assigned.

Benefits

• Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option).
• Dental and vision plans.
• Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26.
• 401k with company match and self-directed brokerage account option.
• PTO including additional paid time off during the last week of the year.
• Company paid life insurance coverage for employees and their eligible dependents.
• Short and long-term disability, AD&D coverage.
• Professional development opportunities, tuition reimbursement and professional licensing assistance.
• Paid parental leave after one year of employment.