[Hiring] Backup & Storage Engineer @Gruve

Role Description

We are looking for a skilled L2 System Administrator to support enterprise backup and storage infrastructure. The role is responsible for:

• Backup administration
• Storage provisioning
• Incident resolution
• Capacity monitoring
• Backup failure troubleshooting
• Restore operations
• Infrastructure availability

The administrator will work closely with L1 operations, L3 SMEs, Server, Database, Virtualization, and Application teams to ensure data protection, storage availability, and SLA compliance.

Qualifications

• 3–6 years of experience in enterprise backup administration, storage operations, and infrastructure production support
• Hands-on experience in enterprise backup and/or storage operations
• Experience with backup platforms such as Commvault, NetBackup, Veeam, or equivalent
• Knowledge of backup policies, schedules, retention, backup failures, and restore procedures
• Understanding of SAN, NAS, storage provisioning, LUNs, zoning, and storage capacity management
• Troubleshooting skills across backup agents, connectivity, storage paths, performance, and capacity
• Knowledge of backup validation, recovery procedures, and disaster recovery fundamentals
• Experience with enterprise monitoring tools and ServiceNow or equivalent ITSM platforms
• Understanding of ITIL Incident, Problem, Change, and Request Management
• Experience in SLA-driven enterprise production operations and 24x7 support
• Ability to analyze logs, document findings, and escalate complex issues effectively

Requirements

• Administer and troubleshoot enterprise backup platforms such as Commvault, Veritas NetBackup, Veeam or equivalent tools
• Investigate failed backups, missed schedules, agent issues, connectivity failures, and backup performance problems
• Monitor backup job status, success rates, retention compliance, and backup capacity
• Execute approved restore and recovery requests for files, virtual machines, and supported workloads
• Support backup policy configuration, schedule changes, client onboarding, and agent management
• Validate backup completion and coordinate recovery testing and disaster recovery activities
• Escalate complex backup platform issues and data protection risks to L3 SMEs
• Administer and troubleshoot enterprise storage platforms, including SAN, NAS, and associated storage infrastructure
• Support storage provisioning, volume allocation, LUN mapping, zoning coordination, and filesystem capacity activities as applicable
• Monitor storage utilization, capacity, performance, latency, and hardware alerts
• Troubleshoot storage connectivity, path failures, mount issues, and capacity-related incidents
• Coordinate with Server, VMware, Database, and Network teams for storage-related issues
• Support storage expansion, migration, maintenance, and approved configuration changes
• Monitor storage thresholds and identify capacity risks before they affect production services
• Resolve incidents and service requests within defined SLAs
• Follow ITIL Incident, Problem, Change, and Request Management processes
• Support major incident restoration, root-cause investigations, and corrective actions
• Execute approved changes and validate service health after maintenance activities
• Maintain runbooks, operational documentation, incident records, and shift handover notes
• Coordinate with L1/L3, Server, VMware, Database, Network, Security, and Application teams
• Support backup compliance reporting, capacity reporting, and continuous service improvement
• Ensure effective APAC–EMEA–NLAM follow-the-sun handovers

Benefits

• Culture of innovation, collaboration, and continuous learning
• Commitment to building a diverse and inclusive workplace