[Hiring] AVP P&C Claims Renters @American Bankers Insurance Company of Florida
Mar 15, 2025 - American Bankers Insurance Company of Florida is hiring a remote AVP P&C Claims Renters. đź’¸ Salary: $141,400.00 - $236,100.00. đź“ŤLocation: USA.
Role Description
The Assistant Vice President (AVP) of Claims, Renters will oversee and manage the claims process operations specifically for renters insurance solutions. This role involves strategic and operational team leadership, and deep collaboration with internal departments and external clients to enhance customer satisfaction and operational performance. The AVP is the end-to-end owner of the claims product for their respective operational/functional area including accountabilities to customer/experience, financial performance (expense/loss/growth) and people/talent. The AVP will work closely with senior management to develop and implement policies and procedures that enhance the claims process, improve customer experience, deliver strong financial performance and attract, retain, and develop talent. This is a remote opportunity.
- Develop and implement a clear vision and strategy for the claims line of business that aligns with the overall goals of GH Claims, COO, and Assurant.
- Set long-term objectives and identify key performance indicators (KPIs) to measure success.
- Lead and mentor a team of claims professionals, fostering a culture of engagement, accountability, continuous improvement, and high performance.
- Provide day-to-day leadership to the claims operations leadership team members, managing complex issues as appropriate.
- Create an environment built on trust and build a high level of engagement to create followership with peers and drive alignment from within.
- Lead the Claims organization through change, holding leadership accountable for alignment and leading their teams through change.
- Collaborate with internal and external stakeholders to align claims operations with business objectives and drive organizational success.
- Ensure compliance with regulatory requirements, company policies, and state and federal laws to avoid bad faith exposures and manage risks associated with claims operations.
- Develop and implement strategies to streamline claims processing, improve efficiency and accuracy, and enhance customer experience and service delivery.
- Establish and maintain strong relationships with key stakeholders; proactively keeping them abreast of key claims operations metrics, volumes, impacts, risks, etc.
- Ensure a customer-centric approach in all claims managing processes, addressing customer pain points, and enhancing the overall customer experience.
- Analyze claims data to identify trends and areas for improvement.
- Manage escalated claims and provide guidance on complex cases.
- Compose and present claims reporting and data to effectively communicate LOB/Product claims operations performance to senior management.
- Leverage technology and digital tools to enhance claims processing efficiency and accuracy.
- Responsibly manage the claims operations budget to balance efficiency, effectiveness, staffing resources/GCC, and service levels.
- Develop and maintain external relationships with customers, professional organizations, reinsurers, and other stakeholders.
Qualifications
- Bachelor’s degree in business administration, Insurance, or a related field, or equivalent work experience.
- Minimum of 10 years of experience in claims management within the insurance industry, with at least 10 years in a leadership role.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong people leadership and team management skills.
- Excellent communication and interpersonal skills, with the ability to effectively communicate risk to the business / Assurant, to Sr. Leadership and demonstrate good faith efforts.
- Strong collaboration skills with the ability to influence business leader, peers and others, while protecting Assurant and holding business leaders / the team accountable.
Requirements
- Executive presence skills with the ability to map out and tell the claims story/journey to deliver on our promise to customer using good faith behaviors, compliance regulatory guidelines, and state/federal requirements.
- Master’s degree in business administration or a related field. (a plus)
- Professional certifications such as CPCU (Chartered Property Casualty Underwriter) or AIC (Associate in Claims).
- Experience with process improvement methodologies (e.g., Lean Six Sigma).
- Experience with claims management systems and technology solutions.
- Strong project management skills and the ability to manage multiple priorities.
Working Conditions
- General office demands
Travel Expectations
- 20%
Pay Range
- $141,400.00 - $236,100.00
Application Deadline
- Expected application deadline is 03/21/2025
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
$141,400.00 - $236,100.00
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 15, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
