[Hiring] Autotask & ITGlue Consultant @Nexplay Consulting Inc.

Role Description

This role involves consulting on the optimization of Autotask and ITGlue for a Managed Services Provider.

• Perform a full assessment of our current Autotask and ITGlue configuration.
• Recommend and implement improvements aligned with MSP industry standards.
• Optimize workflows, queues, ticket categories, automation rules, SLA configurations, and billing setups within Autotask.
• Enhance ITGlue structure, documentation standards, permissions, and integrations.
• Develop customized Autotask reports (operational, financial, SLA, ticketing, utilization, executive dashboards).
• Identify gaps in processes and help build scalable documentation and SOPs.
• Provide training sessions or quick-reference guides for our internal team, if needed.

Qualifications

• 3+ years hands-on expertise with Autotask PSA and ITGlue.
• Proven track record configuring PSA/Documentation platforms in an MSP environment.
• Strong understanding of MSP operational frameworks (ticketing workflows, dispatching, SLAs, billing, project management).
• Experience building custom Autotask reports using the LiveReports Designer.
• Ability to diagnose configuration issues and propose clear, actionable solutions.
• Excellent communication skills and ability to collaborate with operational leadership.

Requirements

• Experience with Datto RMM or other RMM platforms (Nice-to-Have).
• Exposure to ITIL concepts and service delivery frameworks (Nice-to-Have).
• Prior work standardizing documentation environments for MSPs (Nice-to-Have).

Benefits

• Contract engagement with an aggressive completion date.
• Remote work opportunity.

Company Description

We are a growing Managed Services Provider that has been using Autotask PSA and ITGlue for three years.