[Hiring] Audit Operations Manager @Shipium

Role Description

Shipium builds shipping software for large retailers and brands, helping them ship faster, cheaper, and more reliably. Always-On Audit is our carrier billing audit and reconciliation service. It continuously checks carrier invoices against contract terms, finds and disputes discrepancies, and reconciles the results back to finance.

The Audit Manager owns the success of that service. You are the senior audit expert in the room across five areas:

• Shaping the audit product
• Onboarding new clients
• Handling client escalations
• Raising carrier billing standards
• Leading a team of Audit Advisors

If you know parcel or freight audit inside out and want to shape a modern, automated audit service rather than run a manual one, this role is built for you.

Qualifications

• 7+ years in parcel, freight, or transportation billing audit, including carrier billing, accessorials and surcharges, contract-rate validation, disputes, and recovery.
• 5+ years working with carrier invoice data (EDI, API, or flat file) and reconciling it back to finance, including GL coding and payment files.
• 3+ years partnering with a software or technology team to configure audit rules, tolerances, and dispute workflows, turning audit findings into repeatable checks.
• 5+ years in a client-facing or account-management role, owning senior stakeholders and escalations, ideally with enterprise retailers or brands.
• 2+ years leading a team of audit analysts, specialists, or similar, setting quality and pace.

Requirements

• Familiarity with the major carriers' dispute systems and filing windows, and where regional carriers fall short.
• Retail finance context: the 4-5-4 close, transportation accruals, and shipped-not-invoiced treatment.
• Exposure to ACH settlement and payment authorization models.

Benefits

• Full medical, dental & vision coverage (with 65% coverage for dependents)
• Optional life insurance and long-term disability coverage
• 401(k) retirement plan
• Fully remote work-from-home options in 28 states
• 8 paid weeks of parental leave
• Paid holidays annually
• Self-managed vacation time
• Sick & safety leave
• Volunteer time off

Company Description

Shipium is committed to creating a diverse environment and is proud to be an equal opportunity employer. Women, people of color, people with disabilities, and veterans are strongly encouraged to apply. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

If you need reasonable accommodation because of a disability for any part of the employment process, please email Human Resources ([email protected]) and let us know the nature of your request and your contact information.

This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and mentorships. Shipium makes hiring decisions based solely on qualifications, merit, and business.

Although based out of Seattle, WA, Shipium is 100% remote in the following states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Maryland, Massachusetts, Michigan, Montana, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington & Wisconsin.

Shipium participates in e-verify.