[Hiring] Audio Annotation Analyst @Pindrop

Role Description

As an Audio Annotation Analyst on the Research team, you will review and annotate audio recordings, video content, and associated interaction data to support the development, evaluation, and improvement of Pindrop's fraud detection, authentication, and deepfake detection technologies. Your assignments will span audio and video annotation projects based on evolving Research priorities and team needs.

Your primary responsibility will be to produce accurate, consistent, and high-quality annotations across a variety of Research projects. You will also support targeted investigations by reviewing interactions, identifying anomalies, and documenting observations that help Research Scientists better understand model performance and real-world customer interactions.

• Review and annotate audio recordings, video content, and associated interaction data, assigning accurate labels based on project-specific guidelines and classification criteria.
• Apply established classification criteria to identify potential fraud indicators, authentication outcomes, characteristics of human-generated versus synthetic content, and other attributes relevant to Research projects, including intent recognition when applicable.
• Apply annotation guidelines consistently across large datasets, review existing labels for discrepancies, and help maintain high-quality datasets for model development and evaluation.
• Flag interactions that are difficult to classify or fall outside established guidelines, document observations, and collaborate with Research Scientists to resolve edge cases.
• Support Research investigations by reviewing audio and video interactions to identify potential issues such as background noise, audio quality degradation, IVR process gaps, or unexpected model behavior.
• Conduct targeted interaction and metadata reviews to support customer inquiries, model evaluations, and evolving Research priorities.
• Maintain accurate annotation records and summarize findings, recurring patterns, and classification inconsistencies to support Research analysis and model improvements.
• Handle sensitive audio, video, and interaction data responsibly, following established privacy, security, and confidentiality guidelines.

Qualifications

• Exceptionally attentive to detail, with strong listening and observational skills to identify subtle differences in audio, video, and interactions.
• Comfortable with focused, repetitive review work and able to maintain accuracy and consistency across large volumes of data.
• Able to follow detailed guidelines while exercising sound judgment when encountering ambiguous or unfamiliar situations.
• Organized, self-driven, and able to document classification decisions and observations clearly while managing assigned workloads.
• Curious about new technologies, forms of fraud, and synthetic or manipulated media.
• Adaptable and comfortable transitioning between audio and video annotation projects, learning new tools, and applying different classification standards as Research priorities evolve.

Requirements

• Excellent listening and observational skills, strong attention to detail, and the ability to apply defined annotation and classification guidelines accurately to audio and video content.
• Ability to perform high-volume, repetitive annotation and review tasks while maintaining quality and consistency.
• Ability to recognize inconsistencies and ambiguous cases, document findings clearly, and escalate questions appropriately.
• Familiarity with spreadsheets (Excel, Google Sheets) or comparable tools for organizing, categorizing, and reviewing data.
• Clear written communication skills and the ability to work independently, manage priorities, and meet timelines in a remote environment.

Benefits

• Unlimited Paid Time Off (PTO)
• Competitive compensation package, including RSUs (Restricted Stock Units) for all employees, so everyone shares in our long-term success.
• Remote-first environment - giving you flexibility and autonomy in how you structure your day.
• While we work flexibly, we prioritize meaningful in-person moments through regular team on-sites, company-wide events, and intentional gatherings that foster connection, collaboration, and shared success.
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Low-cost vision and dental plans for you and your family, providing comprehensive coverage and peace of mind.
• Paid Parental Leave - Including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work.
• Enhanced fertility and GLP-1 benefits to support family-building journeys and personalized health needs.
• Annual Learning & Development stipend to support your professional growth, skill-building, certifications, and continued education.