[Hiring] AU RTO Student Administration Officer @People Partners

Role Description

This is a remote position.

As an AU RTO Student Administration Officer, you'll play a key role in creating a seamless student experience from enrolment through to course completion. By combining exceptional organization, attention to detail, and a passion for helping people, you'll ensure every student record is accurate, every process is compliant, and every interaction leaves a positive impression.

Working closely with students, trainers, and internal teams, you'll help deliver an outstanding education experience while supporting Australian RTO compliance requirements.

Key Responsibilities:

• Process student enrollments, admissions, and onboarding activities.
• Maintain accurate student records in Student Management Systems (SMS) and Learning Management Systems (LMS).
• Verify student eligibility, including USI, AVETMISS, funding, and VET Student Loan (VSL) requirements.
• Process student requests, including deferrals, extensions, withdrawals, and study load changes.
• Monitor student progression and manage unit enrollments.
• Record student outcomes and process course completions.
• Issue Statements of Attainment and Qualifications.
• Maintain compliant student records in accordance with ASQA and regulatory requirements.
• Support apprenticeship and traineeship administration where applicable.
• Administer fee payments, payment plans, subsidies, and loan programs.
• Respond to student enquiries via phone, email, and online platforms.
• Provide administrative support to students, trainers, and internal stakeholders.
• Complete tasks in accordance with documented workflows and service level expectations.

Qualifications

• Minimum of 2 years' experience in student administration or a similar administrative role.
• Hands-on experience using aXcelerate Student Management System (essential).
• Experience using Student Management Systems (SMS) and/or Learning Management Systems (LMS).
• Experience processing student enrollments and admissions.
• Knowledge of Australian RTO student administration processes.
• Experience maintaining compliant student records and documentation.
• Experience supporting students onboarding and course administration.
• Proficiency in Microsoft Office.
• Strong written and verbal communication skills.
• Excellent organizational skills and high attention to detail.
• Strong customer service skills with confidence communicating via phone, email, and online platforms.

Requirements

• Experience with AVETMISS reporting.
• Experience with USI verification.
• Knowledge of VET Student Loans (VSL).
• Experience administering funding eligibility.
• Experience supporting apprenticeship and traineeship administration.
• Knowledge of ASQA compliance requirements.
• Experience managing student progression.
• Experience processing Statements of Attainment and Qualifications.
• Experience managing shared inboxes or helpdesk functions.
• Experience working within an Australian Registered Training Organization (RTO).

Benefits

• Permanent Work-from-home setup.
• Company-provided equipment.
• Secondary Wi-Fi Modem.
• 21 Leave Credits Annually - Leave benefits begin on Day 1.
• 100% conversion of UNUSED leave credits.
• HMO on Day 1.
• 13th Month Pay.
• Monthly Gift Voucher.
• Milestone Tokens (Birthday/Anniversary/Christmas).
• A Life Beyond the Screen #WorkLifeBalance.
• Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.