[Hiring] Atlassian Platform & ITSM Engineer @Strategic Talent Sourcing

Role Description

We are looking for an Atlassian Platform & ITSM Engineer to support the Architecture & Service Excellence SDLCNext Support Team within the Program Executive Office, Defense Healthcare Management Systems (PEO DHMS). This is a hands-on enterprise tooling role that combines Atlassian platform engineering and administration, business/process analysis, IT service management (ITSM), technical delivery, and customer-facing solution design within the SDLCNext environment.

The role will work directly with Government users, process owners, platform administrators and engineers, vendors, and Workforce 3.0 teammates to translate operational needs into scalable platform solutions. The individual will help manage the full lifecycle of SDLCNext enhancements and support - from requirements discovery, process design, configuration, testing, and implementation through user enablement, incident/problem resolution, reporting, and continuous improvement.

SDLCNext is an enterprise Atlassian environment supporting software-development-lifecycle and ITSM activities across PEO DHMS. Success in this role requires someone who can move comfortably between stakeholder conversations and hands-on platform work: clarify an ambiguous business problem, design a practical workflow, configure and validate the solution, coordinate approvals and release activities, communicate the change, and support users after deployment.

Qualifications

• 5+ years of combined experience in enterprise platform engineering or administration, business/process analysis, ITSM, software lifecycle tooling, technical delivery, or a closely related discipline.
• Demonstrated hands-on experience administering Jira and/or Jira Service Management in an enterprise environment, including workflows, fields, screens, schemes, permissions/roles, notifications, automations, and user access.
• Experience supporting Confluence and integrating Atlassian tools with other enterprise systems; familiarity with REST APIs, ScriptRunner, marketplace applications, or similar extension mechanisms is strongly preferred.
• Working knowledge of ITSM practices including service request, incident, problem, change, release, and configuration management.
• Demonstrated ability to gather requirements, map processes, analyze gaps, develop solution recommendations, and manage technical changes through implementation and adoption.
• Experience operating in a controlled production environment with disciplined testing, documentation, access control, change management, and stakeholder communications.
• Prior federal, DoD, or other highly regulated technology experience; DHA / PEO DHMS / Military Health System experience is highly preferred.
• Current CompTIA Security+ or equivalent DoD-aligned certification is strongly preferred and may be required for assigned administrative access.
• Bachelor's degree in Information Technology, Computer Science, Engineering, Information Systems, Business, Project Management, or a related field is preferred; equivalent relevant experience will be considered.
• U.S. citizenship and ability to obtain and maintain a Common Access Card (CAC) and required access to DHA systems and environments.

Requirements

• Atlassian administration certification or advanced Jira/JSM administration training; experience with Atlassian Data Center is particularly valuable.
• ITIL certification or practical experience applying ITIL-aligned service-management practices.
• ITIL, Atlassian, Agile, Scrum, SAFe, PMP/CAPM, or comparable platform, service-management, or delivery certification.
• Experience modernizing or migrating legacy ALM/ITSM environments (including IBM Jazz / Engineering Lifecycle Management) to Atlassian or another enterprise platform.
• Experience with enterprise workflow automation, dashboarding/analytics, and platform-governance standardization.

Benefits

• Hands-on problem solving: comfortable moving from user conversation to configuration detail, testing, troubleshooting, and follow-through.
• Structured technical delivery: manages scope, timelines, dependencies, actions, risks, decisions, and communications without losing technical detail.
• Customer orientation: translates user needs into practical solutions while setting appropriate expectations and protecting platform standards.
• Technical judgment: understands when to configure, automate, integrate, escalate, or simplify rather than defaulting to unnecessary customization.
• Clear, concise written and verbal communication with the ability to explain technical decisions to Government, business, and engineering stakeholders.
• Strong collaboration and influence across Government, prime/subcontractor, platform, vendor, and end-user communities.
• Meticulous attention to detail, documentation discipline, sound judgment, and the ability to manage competing priorities in a fast-moving environment.