[Hiring] Atlassian IT Service Manager @Everforth ECS

Role Description

Everforth ECS is seeking an Atlassian IT Service Manager to work remotely. We are looking for a creative, meticulous, and tenacious Atlassian Engineer to join our team supporting a federal customer. In this role, you will:

• Work directly with customers and stakeholders to analyze requirements, design solutions, and implement enhancements across the Atlassian tool suite.
• Improve collaboration, streamline workflows, and support mission delivery.
• Serve as an administrator for Jira and Confluence environments—configuring, maintaining, and optimizing the platforms to meet evolving project and organizational needs.
• Help translate business requirements into technical configurations.
• Document system processes and deliver user training to ensure adoption and effectiveness.
• Apply both technical expertise and business analysis skills to deliver impactful, scalable solutions that enable teams to operate efficiently in a dynamic federal environment.
• Assist with Atlassian Datacenter migration to Atlassian Government Cloud (SaaS).

Qualifications

• US Citizen with ability to obtain Public Trust clearance.
• A bachelor’s degree in a related field or 7 years of relevant experience.
• 7+ years of experience administering Jira and Confluence for software development and/or operations teams.
• Working knowledge of Agile methodologies such as Scrum or Kanban and how they are implemented within Jira.
• Experience developing JSM solutions.
• Familiarity with forms and reporting design, data modeling, and scalable configuration solutions for large organizations.
• Prior experience supporting customers in a federal consulting or government contracting environment.

Benefits

Salary Range: $130,000-$160,000

Company Description