[Hiring] Associate - Trust & Safety @Lokal App

Role Description

We are looking for a detail-oriented and responsible Associate – Trust & Safety to help build a safe, respectful, and trustworthy community across Dostt and Eaze. In this role, you will review and moderate audio, video, and chat conversations, identify policy violations, and ensure that all user interactions comply with platform guidelines. You will work closely with the Trust & Safety team to maintain community standards, improve user experience, and protect the integrity of our platforms.

Key Responsibilities:

• Review and moderate audio, video, and chat conversations as per platform guidelines.
• Monitor user-generated content and interactions to ensure compliance with community standards.
• Identify, investigate, and take appropriate action on inappropriate, abusive, harmful, or policy-violating content.
• Escalate critical safety issues and high-risk cases to the relevant internal teams.
• Audit recorded conversations to ensure quality, compliance, and policy adherence.
• Document moderation decisions accurately and maintain detailed moderation records.
• Assist in preparing periodic moderation reports and identifying recurring trends.
• Support appeals and review requests by re-evaluating flagged content when required.
• Collaborate with cross-functional teams to improve moderation processes and user safety initiatives.
• Stay updated on evolving Trust & Safety policies, moderation guidelines, and platform protocols.
• Contribute towards creating a safe, respectful, and engaging experience for users across Dostt and Eaze.

Qualifications

• Bachelor's degree in any discipline.
• 1–2 years of experience in Content Moderation, Trust & Safety, Community Moderation, Customer Support, Quality Audit, or similar roles.
• Strong understanding of community guidelines and online safety standards.
• Excellent analytical and decision-making skills with sound judgment.
• Strong verbal and written communication skills.
• Proficiency in English and at least one regional language (Read, Write & Speak mandatory).
• Comfortable reviewing sensitive or potentially disturbing content while maintaining professionalism.
• Basic knowledge of CRM tools, Microsoft Excel, and computer applications.
• High attention to detail with the ability to maintain consistency in moderation decisions.
• Ability to work independently and collaboratively in a fast-paced environment.

Requirements

• Experience in Trust & Safety or platform moderation operations.
• Familiarity with social, audio-first, chat-based, or creator community platforms.
• Understanding of fraud prevention, abuse detection, and policy enforcement.
• Strong interpersonal and conflict-resolution skills.
• Ability to manage high moderation volumes while maintaining quality and accuracy.
• Experience working with moderation dashboards, QA tools, or ticketing systems.

Benefits

• Be part of building safe and trusted communities on rapidly growing social platforms.
• Work on large-scale Trust & Safety operations with real user impact.
• Gain hands-on exposure to content moderation, community safety, and policy enforcement.
• Collaborative, high-growth startup environment with opportunities to learn and grow.
• Opportunity to make a meaningful impact by fostering healthier and safer digital interactions.