[Hiring] Associate Student Records Administrator @Western Governors University

Role Description

The Associate Student Records Administrator is responsible for maintaining the integrity of academic records and ensuring compliance with university rules, regulations, and policies for the benefit of the student body. This role applies established policies and procedures to assigned Student Records processes and cases, while developing judgment in identifying exceptions, barriers, and situations requiring escalation.

• Demonstrates all Core Knowledge, Skills and Abilities.
• Applies university rules, regulations, and policies accurately and to the benefit of the student.
• Primarily responsible for completing both processes and cases in one Student Records domain.
• Maintains accurate, timely documentation of procedures and student interactions, ensuring all relevant teams are informed of updates in policies and processes.
• Prioritizes essential job functions while utilizing numerous systems, including Salesforce.
• Works under broad direction from the immediate supervisor/manager on daily assigned tasks.
• Identifies and addresses barriers in processes, offering solution-focused recommendations that enhance both the student experience and operational efficiency.
• Participates in risk assessment and identifying potential obstacles that may disrupt the student experience; offers solution-focused recommendations that enhance both the student experience and operational efficiency.
• Demonstrates strong cooperative skills with the ability to perform effectively in a team environment.
• Routinely multitasks on varied job functions, switching between processes and cases as needed.
• Collaborates as appropriate with other university teams to complete tasks, research, and data reconciliation.
• Performs other duties as assigned.

Qualifications

• Ability to receive and responsibly maintain student documentation with a high degree of accuracy and confidentiality.
• Ability to understand and adhere to FERPA regulations.
• Demonstrated broad working knowledge of Microsoft Office products and applications.
• Ability to perform duties while working with student information systems and/or customer relationship management software.
• Ability to interact with others considerately, respectfully, and without bias; approach conflict proactively; openly solicit and share feedback; listen with empathy and maintain professionalism and composure.
• Possession of strong, business professional written and verbal communication skills.
• Ability to meet deadlines and SLA requirements both independently and as part of a team.
• Ability to work collaboratively with team members and/or leadership; identify process barriers; and participate in solution-focused and creative problem-solving.
• Ability to self-manage daily work schedule including assigned tasks and goals while also being responsive to ad hoc or new projects and assignments.

Requirements

• High school diploma (Associate Highly preferred).
• One year of related experience within a Records department, Registrar’s office, Student Services, or other role responsible for reviewing, validating, researching, and updating records and information.
• Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements.
• This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year).
• Additional travel may include conferences, visits to company locations, and other business-related events as needed.

Benefits

• Eligible for bonuses.
• Medical, dental, vision, telehealth, and mental healthcare.
• Health savings account and flexible spending account.
• Basic and voluntary life insurance.
• Disability coverage.
• Accident, critical illness, and hospital indemnity supplemental coverages.
• Legal and identity theft coverage.
• Retirement savings plan.
• Wellbeing program.
• Discounted WGU tuition.
• Flexible paid time off for rest and relaxation with no need for accrual.
• Flexible paid sick time with no need for accrual.
• 11 paid holidays and other paid leaves, including up to 12 weeks of parental leave.