[Hiring] Associate Ombudsperson @Johns Hopkins University

Role Description

We are seeking an Associate Ombudsperson who will report to the Johns Hopkins University Ombudsperson. The Associate Ombudsperson serves as a confidential, impartial, independent and informal resource for staff, graduate and postdoctoral students, fellows and programs, consistent with the International Ombuds Association Standards of Practice and Code of Ethics. The Associate Ombuds provides:

• Confidential advice
• Informal conflict resolution
• Communication facilitation
• Support navigating the university system
• Coaching on a variety of issues

These issues might relate to:

• University policies and practices
• Conflicts with supervisors, colleagues, mentors
• Authorship disputes
• Concerns with educational climate
• Bullying or harassment issues
• Any other university-related matter of concern

The Associate Ombuds will adhere to the principle of “informality”, meaning that they will not take part in any formal investigative or adjudication processes, nor will they purport to make any binding decisions or policy.

Qualifications

• PhD, JD, or equivalent advanced degree in Conflict Resolution, Organizational Development, or a related field. Advanced certificate in mediation recommended.
• Three years of relevant experience. Knowledge of higher education and research environments strongly preferred.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Requirements

• Certification in mediation, and/or completed Ombuds Foundations Training, given by the International Ombudsman Association. In some cases, this training may be completed upon hiring.

Preferred Qualifications

• Knowledge of higher education and research environments is strongly preferred.

Special Knowledge, Skills, and Abilities

• Outstanding communication and interpersonal skills; ability to communicate effectively, orally and in writing, with individuals at all levels of the organization.
• High degree of integrity, discretion, and sense of professionalism.
• Strong organizational skills.
• Ability to display a firm commitment to fairness and respect in the workplace, a genuine desire to promote a supportive climate for Johns Hopkins University affiliates.
• Commitment to contributing to a safe, inclusive, and non-discriminatory educational and work environment.
• Ability to manage difficult conversations with skill, integrity, empathy and respect.
• Demonstrated skills and experience in facilitation, mediation and/or conflict resolution.
• Mature judgment and a thorough appreciation of and sensitivity to the academic and research environment of the university.

Benefits

• Remote with some travel to JHU campuses required.

Company Description

• Classified Title: Associate Ombudsperson
• Role/Level/Range: ATP/04/PG
• Starting Salary Range: $102,295 - $179,375 Annually (Commensurate w/exp.)
• Employee group: Full Time
• Schedule: Monday - Friday 8:30am - 5:00pm
• FLSA Status: Exempt
• Location: Remote
• Department name: Vice Provost Education, Ofc of
• Personnel area: University Administration