[Hiring] Associate Director, Registry Operations Management @Thermo Fisher Scientific

Role Description

Join Us as an Associate Director, Registry Operations Management. The Associate Director, Registry Operations Management provides senior operational leadership for a portfolio of CorEvitas registries and real-world evidence programs. The role translates program commitments into coordinated delivery plans, oversees operational performance and risk, and aligns cross-functional teams, sites, vendors, and client stakeholders. The Associate Director leads complex programs and develops team capability while improving the consistency and scalability of registry operations.

• Provide operational leadership for assigned registries across start-up, site activation, enrollment, ongoing data collection, maintenance, and closeout, as applicable.
• Convert protocols, contracts, client commitments, and program objectives into integrated plans, milestones, staffing assumptions, and risk controls.
• Monitor portfolio health and intervene on material risks, dependencies, delays, quality issues, and changes in scope; escalate decisions at the appropriate level.
• Ensure program records, governance, and operational decisions are documented in accordance with company procedures and applicable requirements.

Cross-functional leadership

• Coordinate delivery with Clinical Operations, Data Management, Biostatistics, Epidemiology, Medical and Scientific Affairs, Quality, Technology, Finance, Contracts, and client-facing teams.
• Clarify accountability, handoffs, decision rights, and dependencies across functions; lead operational reviews and governance discussions for assigned programs.
• Communicate concise, evidence-based status updates, options, and recommendations to senior internal stakeholders and clients.

Site, enrollment, and client performance

• Oversee site activation, enrollment, retention, data collection, and participation trends; guide targeted plans for underperforming sites.
• Use key operational indicators to identify emerging issues and improve site engagement and registry performance.
• Represent Registry Operations in client meetings and planning forums; assess the operational, timeline, resource, and financial impact of proposed changes with partner functions.

Quality and operational excellence

• Promote quality, compliance, inspection readiness, patient-centered research, and timely issue escalation.
• Partner with Quality and functional leaders on audits, inspections, investigations, corrective and preventive actions, and sustained remediation.
• Lead process improvements that strengthen consistency, cycle time, stakeholder experience, and operational scalability; develop practical standards, tools, and metrics.

People and business leadership

• Coach and develop Registry Operations colleagues; set expectations, manage workloads, and support talent development and succession planning.
• Contribute operational expertise to feasibility assessments, proposals, budgets, resource estimates, and portfolio capacity planning.
• Contribute to annual planning and strategic initiatives involving registry growth, technology adoption, and the operating model.

Qualifications

• Bachelor’s degree in life sciences, healthcare, public health, clinical research, business, or a related field is required; advanced degree MPH, MS, MBA, or equivalent preferred.

Requirements

• Typically, 8 or more years of experience in clinical research operations, registry operations, observational research, real-world evidence, clinical operations, or a related area is required.
• Demonstrated success leading complex cross-functional programs and working with sites or site networks in a regulated research environment is required.
• Experience with longitudinal registries, observational studies, or post-marketing research and with biopharmaceutical or biotechnology clients is preferred.
• Experience with people-management or significant team leadership equivalent to 5 years is required.
• Must be able to work East Coast hours!

Knowledge, Skills, Abilities

• Strong program leadership, planning, risk management, issue resolution, and performance management skills.
• Ability to interpret operational data and turn findings into clear actions and recommendations.
• Sound judgment in balancing scientific, operational, client, financial, and organizational needs.
• Effective written and verbal communication, stakeholder management, negotiation, and influencing skills.
• Ability to lead through ambiguity, solve root causes, and implement improvements that last.

Location

• Remote in the United States. Relocation assistance is NOT provided.
• Must be legally authorized to work in the US without sponsorship.
• Must be able to pass a comprehensive background check, which includes a drug screening.