[Hiring] Associate Director, Patient Services and Distribution Case Management @BeiGene

Role Description

BeOne is looking for a talented and highly motivated Case Manager to support the myBeOne Patient Support Program and specialty pharmacy distribution network. The Case Manager works in a highly visible, strong team environment to provide exceptional customer service to internal and external customers. Specifically, the Case Manager will:

• Educate/update BeOne Corporate Account Directors, Market Access Directors, Field Account Managers, Specialty Pharmacy Partners, Healthcare Providers, Patients/Caregivers on the myBeOne Patient Support Program and Specialty Pharmacy/Distribution Network as needed.
• Interpret specific needs and provide well-informed answers to questions.
• Work with myBeOne Oncology Nurse Advocates and Specialty Pharmacies to understand and manage all steps required for patients to gain access to therapy.
• Assist the Oncology Nurse Advocates and Specialty Pharmacies in maintaining relationships with Patients and Physicians to ensure ongoing compliance with therapy while obtaining missing information.
• Proactively conduct in-person/virtual myBeOne/Distribution presentations to various healthcare provider offices in collaboration with Account Managers and Corporate Account Directors.

This position will support the Great Lakes/Northeast territory.

Responsibilities

• Communicates with Patients, Caregivers, HCPs throughout the patient journey as needed/directed by internal stakeholders to reduce/remove barriers to access therapy.
• Proactively review all active patient cases to increase time-to-fill opportunities.
• Review cases within the internal database to ensure patients are placed in correct statuses based on knowledge and conversations with key partners (HUB and Specialty Pharmacies).
• Facilitate frequent calls with myBeOne, Corporate Account Directors, Field Account Managers, and Specialty Pharmacy Partners to understand patient journey and access specific patient therapy status/questions.
• Triage/troubleshoot and resolve initial/on-going reimbursement issues by working with all relevant partners (step-edits, prior authorizations, denials, appeals, re-authorizations).
• Act as the liaison between healthcare provider offices/internal customers and myBeOne Support Program/Specialty Pharmacies when needed (case/shipment delays, case status updates, and case escalations).
• Partner with Commercial Operations and Data Analytics to proactively identify any data issues and assess trends.
• Proactively partner with Field Sales Account Managers and Corporate Account Directors to present myBeOne Patient Support Program offerings and distribution model overview to various HCP stakeholders.
• Utilize all available tools and resources to ensure patient missing information is not an obstacle to initiating therapy.
• Be the primary contact for myBeOne Oncology Nurse Advocates for unsuccessful missing information retrieval or other information that could be causing a delay.

Qualifications

• Bachelor’s degree required.
• BS Degree with 5+ years’ experience in the pharmaceutical industry (Patient Services, Vendor Management, Specialty Pharmacy Operations).
• Experience supporting oral oncolytic via multiple distribution channels.
• Prior reimbursement experience with the ability to research, resolve, and communicate complex case/reimbursement scenarios to patients, caregivers, HCPs, field sales, FMAD, and CADs.
• Experience with understanding benefits, access, and coverage from health insurance carriers.
• Proficiency in payer coverage policy interpretation (commercial and government).
• Ability to multitask, prioritize, problem solve and manage communication with Oncology Nurse Advocates, Specialty Pharmacies, Corporate Account Directors, Field Market Access Directors, and Account Managers across multiple geographies and time zones.
• Cross-functional collaboration to foster case resolution and case pull-through.
• Strong verbal and written communication skills.
• Ability to handle sensitive PHI information.
• Strong attention to detail, analytical, investigation, and critical thinking skills.
• Ability to navigate missing information with HCPs, Patients, myBeiGene, and Specialty Pharmacies.
• Ability to work various shifts from 8-8 EST based on business need.
• Strong data entry skills.
• Knowledge of medical terminology.
• Computer proficiency.

Travel

• 25% travel required.

Global Competencies

• Fosters Teamwork
• Provides and Solicits Honest and Actionable Feedback
• Self-Awareness
• Acts Inclusively
• Demonstrates Initiative
• Entrepreneurial Mindset
• Continuous Learning
• Embraces Change
• Results-Oriented
• Analytical Thinking/Data Analysis
• Financial Excellence
• Communicates with Clarity

Salary Range

$145,200.00 - $195,200.00 annually. BeOne is committed to fair and equitable compensation practices. Actual compensation packages are determined by several factors unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location.

Benefits

• Comprehensive benefits package includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness.
• All employees have the opportunity to own shares of BeOne Medicines Ltd. stock through discretionary equity awards and participation in the Employee Stock Purchase Plan.

Equal Opportunity Employer

BeOne does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.