[Hiring] Associate Director, Omnichannel Orchestration Global Capability Owner @Jazz Pharmaceuticals

Role Description

Building Global Capabilities in a Capability Operating Model to Power Our Business:

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

The Associate Director, Global Capability Owner, Omnichannel Orchestration provides hands-on capability leadership and strategic direction for the Global Capability team within the Campaign Orchestration team in Global Customer Experience Operations. Reporting to the Suite Lead, this role serves as the primary Global Capability leader for the Omnichannel Orchestration team and partners closely with the Tech Leads, the Activation Leads, development teams, and/or vendor teams to ensure solutions are aligned with capability priorities and global standards.

The Global Capability Omnichannel Orchestration team delivers a customer journey orchestration capability that coordinates next-best actions and personalized engagement across marketing, field, and third-party channels, enabling coordinated, data-informed customer experiences and consistent execution across touchpoints.

As the Global Capability Omnichannel Orchestration Owner, you will have primary accountability for developing the Global Capability, roadmap priorities, and measurable outcomes in collaboration with stakeholders for orchestration capabilities across core platforms, and their integration with activation platforms, covering decision logic, business rules, personalization enablement, and cross-channel optimization ensuring capabilities deliver meaningful, measurable impact for users and the business.

Qualifications

• Bachelor’s degree in business, technology, marketing, science, or related field.
• 8+ years of experience in pharmaceutical, healthcare, or other highly regulated industries.
• Experience in digital capability management, capability ownership, or demonstrated experience managing the creation and delivery of a capability roadmap within a cross-functional team.
• Experience working with CRM, orchestration, or customer engagement technologies.

Requirements

• Experience designing scalable capability frameworks, prioritization logic, and governance standards.
• Strong understanding of customer data ecosystems, segmentation/targeting concepts, and how decisioning integrates with downstream channel execution systems.
• Familiarity with enterprise journey orchestration platforms or engagement decisioning systems and Field Next-Best-Action solutions.
• Experience working within Agile capability development and capability operating models.
• Experience with tools such as JIRA, Confluence, or similar capability management and collaboration platforms.
• Experience using AI, automation, or agentic workflows to enhance learning design, delivery, or learning operations.
• Experience partnering with end users across capability discovery, design, and deployment.

Benefits

• Medical, dental and vision insurance.
• 401k retirement savings plan.
• Flexible paid vacation.
• Discretionary annual cash bonus or incentive compensation.
• Discretionary equity grants in accordance with Jazz’s Long Term Equity Incentive Plan.