[Hiring] Associate Director, Implementations @i3 Verticals

Role Description

Management of Professional Services Department including:

• Assigning new client implementation work orders to software implementation staff
• Providing implementation services to clients
• Managing workload and client expectations
• Reviewing work and billable hours completed by implementation staff
• Providing guidance and assistance to staff as needed
• Resolving client issues as needed
• Communicating open work order status to other department managers in weekly meetings
• Seeking information and assistance for more complex issues from other departments and supervisors

Qualifications

• 8+ years of Software Implementation experience
• High School Diploma
• Customer Service Experience

Requirements

• Bachelor's degree in IT or related field (preferred)
• Extensive Judicial System Knowledge and Experience (preferred)
• Accounting Software Knowledge and Experience (preferred)
• Program Management Experience over multiple concurrent teams (preferred)
• SQL Server Knowledge (preferred)
• Microsoft 365, Jira, Support Ticketing system knowledge (preferred)
• Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York

Company Description